Mail Order Service
For certain kinds of prescription drugs, you can use our preferred mail order service – CVS Caremark®. Generally, the drugs available through mail order are drugs that you take on a regular basis for a chronic or long-term medical condition. Drugs NOT available at our mail order service are marked as "NM" (not mailed) on your plan's List of Drugs (Formulary).
The CVS Caremark® website offers you the ability to check the status or balance of an order, request a prescription transfer from a retail pharmacy, update personal information, and pay for your order online all within a secure portal.
Our preferred mail order service allows you to:
- Order up to a 90-day supply of drugs (excluding our Specialty Tier 5).
- Enjoy free standard shipping, safely and discreetly to your door.
- Save time and make fewer trips to the pharmacy.
- Set-up auto refill and renew mail order service at no extra cost.
Usually, you can expect to receive your drugs within 10-14 days from the time the mail order service receives your order. It is recommended that you contact the pharmacy 21 days before your current prescription will run out. This will ensure your order is shipped to you in time. If, at any time, your mail order is delayed, you can contact the pharmacy, CVS Caremark® or Member Services for help.
You may register for our preferred Mail Order Service one of the following ways:
- Phone: CVS Caremark® Member Services at 1-866-808-7471 (TTY: 711) 24 hours a day, 7 days a week.
- On-line: Caremark.com
- Mail: Complete the CVS Caremark® form below and send it to the address listed on the form.
CVS Caremark Forms:
Our preferred mail order service can give you peace of mind knowing you'll have the drugs you need – when you need them. You can also get status alerts by email, phone, or text.
To learn more, please refer to your plan's Evidence of Coverage and approved List of Drugs (Formulary). Members may also call the number on the back of their member ID card.
- Employer Plans - Medicare
- Drug and Pharmacy Information
- List of Drugs (Formulary) and Drug Change Notices
- Find a Pharmacy
- Drug Transition Policy
- Prior Authorization, Step Therapy and Quantity Limits
- Drug Coverage Determinations (exceptions) and Redeterminations (appeals)
- Medication Therapy Management Program (MTMP)
- Drug Quality Assurance
- Mail Order Service
- Specialty Pharmacy
- Out-of-Network Pharmacies