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FAQs

Your Most Frequently Asked Questions

We're here to answer any questions you have about your Health Net plan. If you have a question or concern that is not addressed here, please contact us. Many of your questions can be answered when you log in to your account online.


Choosing or Changing Doctors

Health Net HMO plan members have one main doctor called a Primary Care Physician (PCP). You choose your PCP before you make your payment. That way, your Health Net identification card will have the right doctor information. If you do not select a PCP, we will assign one who is close to where you live.

Doctor and Provider Network

Security and Registration

Manage My Account/Profile

Plan Options and Coverage

Referral and Prior Authorization Process

Please note: This general information may not apply to all Health Net plan types. To learn more about your plan benefits, please review your plan documents.

Last Updated: 12/02/2022