Provider Services Contact Information
California – Provider Services Center
| Provider Service | Contact Number |
|---|---|
| Health Net Provider Services Center (Except Medi-Cal and Medicare) |
1-800-641-7761 |
| Provider Services Medi-Cal | 1-800-675-6110 1-800-281-2999 (fax) |
| Provider Services Cal MediConnect: Los Angeles County San Diego County |
1-855-464-3571 1-855-464-3572 |
| Provider Services Medicare Advantage Plans: Green, Ruby, Healthy Heart I, Violet Amber, Amber I, Amber II, Healthy Heart II |
1-800-929-9224 1-800-646-5614 |
| EDI (Electronic claims submission) | 1-800-977-3568 |
| First Health Provider Relations | 1-800-937-6824 |
| Hospital Inpatient Notification | 1-800-995-7890 1-800-676-7969 (fax) |
| Pharmacy - Group, Individual and Family plans | 1-800-548-5524, option 3 1-800-314-6223 (fax) |
| Pharmacy - Medicare/Medi-Cal |
1-800-867-6564 1-800-977-8226 (fax) |
California Correctional Health Care Services (CCHCS)
- Claims Information (CCHCS only)
- Disputes (CCHCS only) use following address:
Healthcare Invoice, Data and Provider Services Branch
PO Box 4038, N. Freeway
Sacramento, CA
95812-4038
Website Tech Support
- Website technical or navigation assistance, password resets, locked accounts, or other site functionality.
Monday through Friday, 8:00 a.m. to 6:00 p.m.
1-866-458-1047
Help Fight Fraud, Waste & Abuse
- Report Suspected Fraud
Fraud Hotline - You Can Make a Difference
1-800-977-3565
Contact Pharmacy Services
Health Net Pharmacy Help Desk
Group, Individual and Family plans
Monday through Friday, 8:00 a.m. to 6:00 p.m.
- By Phone: 1-800-548-5524, option 3
- By Fax: 1-800-314-6223
Medicare/Medi-Cal
Monday through Friday, 6:00 a.m. to 6:00 p.m.
- By Phone: 1-800-867-6564
- By Fax: 1-800-977-8226
Health Net Pharmacy Discharge Pager
Commercial and Medicare
Monday through Friday, 8:00 a.m. to 6:00 p.m.
- By Pager: 1-800-204-1610
Please remember to include your area code with your call back number. When calling please have the following information ready to facilitate the discharge process:
- Patient name
- Patient ID number
- Medication requested
- Dose and quantity
- Duration of authorization
- Anticipated date of discharge
Health Net Clinical Pharmacy Programs
24-hour voicemail for information on clinical programs.
- By Phone: 1-800-782-2221