Operational, Administrative and Value-Added Provider Trainings

Discover our educational training programs to improve your expertise. While not mandatory, these trainings strive to support you in delivering quality care to patients and improving your overall business interactions with us. Refer to the table for details.

Operational, Administrative and Value-Added Provider Trainings
Training name	Applies to providers contracted for these LOBs	Description	Frequency	Registration date and time or recording link
2023 Medi-Cal Risk Adjustment Model Changes CDPS + Rx	Medi-Cal	Overview of DHCS changes to the Medi-Cal Risk Adjustment model, covering risk premium determination, member health status accuracy, and care quality through disease management programs.	As needed	Pre-recorded webinar: 2023 Medi-Cal Risk Adjustment Model Changes CDPS + Rx (duration: 21:23)
Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the AMM and SAA HEDIS^® Measures	Medi-Cal Medicare Commercial	Learn the intent behind behavioral health measures and review strategies for improving quality care and outcomes for members.	As needed	Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the AMM and SAA HEDIS^® Measures
Addressing Care Disparities Across Preventive and Chronic Conditions	Commercial	Explore how social and cultural factors affect preventive and chronic care access, quality, and health outcomes.	Annually	Pre-recorded webinar: Addressing Care Disparities Across Preventative and Chronic Conditions (duration: 53:19)
Antibiotic Stewardship in Dentistry	Medi-Cal Commercial Medicare	Understand antibiotic use in dentistry, how to implement a stewardship program, and guidelines for prescribing in infective endocarditis and prosthetic joint cases.	As Needed	Pre-recorded webinar: Antibiotic Stewardship in Dentistry (duration: 37:36)
Advancing Outpatient Antibiotic Stewardship	Medi-Cal Medicare Commercial	Learn how to improve antibiotic prescribing to prevent harmful side effects and antibiotic resistance.	As Needed	Pre-recorded webinar: Advancing Outpatient Antibiotic Stewardship (duration: 34 minutes)
CA 2026 D-SNP Program and Benefits Deep Dive Overview	Medicare	Covers the CA Duals Special Needs Plans (D-SNP) program, benefits, and care coordination resources for providers serving these members.	As needed	Pre-recorded webinar: 2026 D-SNP Program and Benefits Deep Dive Overview 2026 D-SNP Program and Benefits Deep Dive Overview (PDF)
CalViva Health and Black Infant Health Program Collaborative Provider Webinar for Fresno County	Medi-Cal	This recorded webinar promotes CalViva Health's partnership with the California Black Infant Health Program (BIH) in Fresno County.	As needed	CalViva Health and Black Infant Health Program – Collaborative Provider Webinar for Fresno County (PDF)
Capitated Encounters	Medi-Cal	Review inbound encounter best practices for voids, adjustments, and replacements (VAR) and direct pay incentive best practices.	As needed	Pre-recorded webinar: Capitated Encounters (duration: 23:21)
CMS-HCC Risk Adjustment Provider Education - 2023 ICD-10 Updates	Medi-Cal	Overview of hierarchical condition category (HCC) risk adjustment and why your role is crucial to member health.	As needed	Pre-recorded webinar: CMS-HCC Risk Adjustment Provider Education (duration: 48:01) Pre-recorded webinar: Leading Practices for HCC Documentation and Coding (duration: 48:51) Pre-recorded webinar: HCC Coding and Documentation Trends to Avoid (duration: 44:09) Pre-recorded webinar: HHS Marketplace Risk Adjustment 101 (CA Risk Adjustment Coding and Documentation) (duration: 28:54)
CMS Risk Adjustment Model Changes v28	Medicare	Explore the 2024 Medicare changes to the CMS HCC risk adjustment model v28.	As needed	Pre-recorded webinar: CMS Risk Adjustment Model Changes (duration: 16:26)
Community Connect – findhelp Training	Medi-Cal	Discover how to access and refer members to low- or no-cost social care resources and services.	As needed	Pre-recorded webinar: Community Connect – findhelp Training
Community Solutions and California Black Infant Health Program Collaborative Partnership in Sacramento County	Medi-Cal Commercial	Learn how to improve infant and maternal health of Black birthing people in Sacramento County through health knowledge and healthy behaviors.	As needed	Community Solutions and California Black Infant Health Program Collaborative Partnership in Sacramento County (PDF)
Community Solutions and California Black Infant Health Program Collaborative Partnership in San Joaquin County	Medi-Cal Commercial	Learn how to improve infant and maternal health of Black birthing people in San Joaquin County through health knowledge and healthy behaviors.	As needed	Community Solutions and California Black Infant Health Program Collaborative Partnership in San Joaquin County (PDF)
Community Solutions and California Black Infant Health Program Collaborative Partnership in Long Beach	Medi-Cal Commercial	Learn how to improve infant and maternal health of Black birthing people in Long Beach through health knowledge and healthy behaviors.	As needed	Community Solutions and California Black Infant Health Program Collaborative Partnership in Long Beach (PDF)
COZEVA^® 101 webinars	Medi-Cal Medicare Commercial	This training introduces COZEVA, a free reporting platform that tracks clinical quality and risk measures and provides insights to address care gaps and improve performance.	As needed	Register for COZEVA^® webinar Watch recording: COZEVA^® 101
Coding for Vascular Conditions	Medicare	Review vascular disease documentation and coding guidelines, risk adjustment basics, and examples of coding to the highest specificity.	As needed	Coding For Vascular Conditions Resource Training Guide (PDF)
Cultural Competency Part 1: An Overview of Cultural Humility	Medi-Cal Medicare Commercial	Understand culture and cultural humility, explore engagement strategies, and learn tips for providing culturally competent care.	As needed	Cultural Competency Part 1: An Overview of Cultural Humility E
Cultural Competency Part 2: Working with Immigrant and Refugee Populations	Medi-Cal Medicare Commercial	Review terminology, considerations, and cultural engagement strategies for working with immigrant and refugee populations.	As needed	Cultural Competency Part 2: Working with Immigrant and Refugee Populations
Detecting Abuse and Neglect: Intimate Partner Violence, Child Abuse and Human Trafficking	Medi-Cal Medicare Commercial	Covers the prevalence, impact, risk and protective factors, and resources related to intimate partner violence, child abuse, and human trafficking.	As needed	Detecting Abuse and Neglect (recording) (duration 32:52)
Diabetes Prevention Program 2025	Medi-Cal	Includes program overview, member eligibility criteria, how to refer members, and affected MCAS measures (GSD & CBP).	As needed	Diabetes Prevention Program 2025 (recording) (duration 20:04)
eConsult Services	Medi-Cal Commercial	Learn about eConsults, digital dialogues between PCPs and California-licensed specialists that provide rapid support to primary care physicians.	As needed	eConsult Services webinar eConsult Services – No-Cost, Direct and Easy Access to Specialty Care Expertise – Health Net – English (PDF) eConsult Services – No-Cost, Direct and Easy Access to Specialty Care Expertise – CalViva Health – English (PDF)
Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey	Medi-Cal Medicare Commercial	Discover the behavioral health ECHO Survey, its composite measures, and strategies to improve members' experience with mental health and substance use services.	As needed	Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey
Find a Provider Training	Medi-Cal (Health Net) Medicare (Wellcare by Health Net) Commercial	Understand how to navigate the Health Net Web Portal, use the Find a Provider tool, and compare search results for various provider types.	As needed	Find a Provider Training (recording) (duration: 9:46)
Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS^® Measures	Medi-Cal Medicare Commercial	Overview of behavioral health measures and strategies for providers to improve quality care and outcomes for members.	As needed	Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS^® Measures
Follow-Up for Children Prescribed Medication for ADHD and the Use of Psychosocial Care for Child/Adolescents Prescribed Antipsychotic Medications HEDIS^® Measures	Medi-Cal Commercial	Explore the intent behind behavioral health measures and strategies to improve quality care and outcomes for members.	As needed	Follow-Up for Children Prescribed Medication for ADHD and the Use of Psychosocial Care for Child/Adolescents Prescribed Antipsychotic Medications HEDIS^® Measures
Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS^® Measures	Medi-Cal Medicare Commercial	This training covers the intent of behavioral health measures and strategies to improve quality care and outcomes for members.	As needed	Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS^® Measures
Improving Timely Follow-Up Care After an Emergency Department Visit for Mental Illness or Substance Use	Medi-Cal Medicare Commercial	This training introduces HEDIS^® measures for Follow-Up After Emergency Department Visit for Mental Illness (FUM) and Substance Use (FUA).	As needed	Pre-recorded webinar: Improving Timely Follow-Up Care After an Emergency Department Visit for Mental Illness or Substance Use (duration: 37 minutes) Improving Timely Follow-Up Care After an Emergency Department Visit for Mental Illness or Substance Use (PDF)
Medi-Cal Rx Prior Authorization Reinstatement	Medi-Cal	Learn about Medi-Cal Rx reinstatement of prior authorization for several drug classes.	As needed	Pre-recorded webinar On-demand (duration: 13 minutes)
Monkeypox Vaccine Training	Medi-Cal Medicare Commercial	Covers monkeypox overview, signs, symptoms, monitoring parameters, and treatment.	As needed	Pre-recorded webinar: Monkeypox Vaccine Training
New Medical Necessity Criteria for Medi-Cal Applied Behavioral Analysis (ABA)	Medi-Cal	Effective April 2026, ABA medical necessity criteria transitions from CASP to Centene policy CA.CP.BH.104. Learn about the new policy and its benefits.	As needed	ABA Education: Provider Track (PDF)
Opioid and Substance Use Disorder Training	Medi-Cal Medicare Commercial	Addresses the opioid epidemic, barriers to OUD treatment, the role of buprenorphine and naloxone, and Health Net's support for members and providers.	As needed	Opioid and Substance Use Disorder Training (recording) (duration: 32:12)
Psychotropic Medications (adapted from Centene Advanced Behavioral Health)	Medi-Cal Medicare Commercial	This 10-module series covers psychotropic medication classes, uses for specific diagnoses, common symptoms, and considerations for special populations.	As needed	Psychotropic Medications (adapted from Centene Advanced Behavioral Health)
Population Health Management: Chronic Condition Disease Series	Medi-Cal	Review disease state and treatment, signs and symptoms, monitoring parameters, complications, and treatment options.	As needed	Pre-recorded webinar: Asthma (duration: 18:03) Pre-recorded webinar: Diabetes (duration: 18:35) Pre-recorded webinar: Cardiovascular Disease (CVD) (duration: 27:54) Pre-recorded webinar: Chronic Kidney Disease (CKD) (duration: 15:13) Pre-recorded webinar: Oncology (duration: 15:20) Pre-recorded webinar: Chronic Obstructive Pulmonary Disease (COPD) (duration: 14:44)
Provider Analytics	Medi-Cal Commercial	Discover Provider Analytics, a self-service web platform with real-time reporting on cost, utilization, and risk adjustment at the PPG, satellite, and member level.	As needed	Provider Analytics – Getting Started (PDF) Pre-recorded webinar: Provider Analytics - Total Cost Dashboard (duration: 10:07) Pre-recorded webinar: Provider Analytics – Risk Adjustment Factor (duration: 2:45) Pre-recorded webinar: Provider Analytics – Membership and Encounters Dashboard (duration: 3:10) Pre-recorded webinar: Provider Analytics – Population Health Condition Management (duration: 5:47) Pre-recorded webinar: Provider Analytics – Dossiers (duration: 4:47)
Regional Center Training: Coordination of Care for Members with Intellectual and Developmental Disabilities	Medi-Cal	Explore Regional Center services and MCP covered services.	As Needed	Pre-recorded webinar: Coordination of Care for Members with Intellectual and Developmental Disabilities (duration: 11:37)
Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS^® Measures	Medi-Cal Medicare Commercial	Understand the intent of APM, SSD, SMC, and SMD behavioral health HEDIS measures and strategies to improve quality care and member outcomes.	As needed	Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS^® Measures
Transition to Medi-Cal Rx	Medi-Cal	Overview of the Medi-Cal Rx transition, provider portal, prior authorizations, contract drug list, and more.	As needed	November 18, 2021 webinar recording

Last Updated: 07/16/2026