Health Support Programs

Asthma

Health Net has an Asthma Management Program where you can get help and support. The program provides information on how to better manage asthma for a more normal, healthier life.

A care manager will work with you and your doctor by phone to form an action plan to help keep you healthy, and:

• Find your asthma triggers
• Help you know more about your medication
• Teach you how to track your symptoms
• Know when to call your doctor for extra support

Through the Asthma Management Program, you can receive:

• Relevant educational materials
• Outreach calls
• Text messages

For more information, the American Lung Association has:

• Helpful handouts
• An online support community
• A patient caregiver network

Their Lung Helpline is staffed with nurses and respiratory therapists to answer your questions.

Learn about different types of Asthma medications and how to use them.

• Krames Health Library: Asthma

Chronic Obstructive Pulmonary Disease (COPD)

Health Net offers an Integrated Care Management team to help members with COPD.  The team provides services to help you reduce your symptoms or stop them from getting worse. 

A team member will work with you and your doctor by phone to design a care plan based on your symptoms.

To learn about COPD care and treatment:

• Krames Health Library: COPD

For more information, the American Lung Association has resources and programs available to teach you:

• What you need to know about COPD
• What to do after diagnosis
• How to better manage COPD

Consider joining the Better Breathers Club. The club has:

• In-person or virtual meetings
• Support groups
• Tools you can use to help you keep active and healthy

How Health Net helps

• Health Net: Asthma/COPD

To enroll in the Asthma or COPD program, you may self-refer by calling the Member Services phone number found on the back of your Member ID card. Or you can ask your doctor to email or fax a referral form (PDF) to us.

To find out more, call Health Net Health Education toll free at: 800-804-6074 (TTY: 711), Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time.

Health Net Cancer Program

We're here to support you! Our Integrated Care Management team is here to help you during this trying time.

Members of our team will work with you and provide education about:

• Medications
• Medication side effects
• How to improve your chemotherapy sessions

They may also offer to talk to your doctor if you are not able to tolerate medication. Or if you have trouble sticking to the treatment plan.

Together with you and your doctor, the Health Net Care Management team will help to design a care plan that works best for you.

If you are faced with housing or other financial issues that impact your care, they can assist in linking you to helpful resources.

To enroll in the program, you may self-refer by calling the Member Services phone number found on the back of your Member ID card. Or you can ask your doctor to email or fax a referral form (PDF) to us.

Cancer Screening, Prevention and Treatment Resources

More information

American Cancer Society

The American Cancer Society has patient programs and services to help you during and after cancer treatment. Plus, they can help you find other free or low-cost resources.

The American Cancer Society has programs and services available that include:

• The 24/7 Cancer Helpline. Connects you to a trained specialist to help answer questions you may have. Call them at 800-227-2345. Or you can schedule a video chat.
• Extended Stay America. If you need lodging during treatment, the ACS partners with Extended Stay America for deeply discounted hotel rooms. Call 800-227-2345 for lodging options. Or download the American Cancer Society CARES app to gain access to more services and support.
• Breast cancer support is available. You can chat to a survivor that knows what you're going through and offer you private support.
• Transportation help. To schedule a ride to cancer treatment call 800-227-2345. Contact them to find out what is available in your area.
• Mastectomy products. Access hair loss products for purchase on the Tender Loving Care^® website.

Are you at risk for Heart Attack and Stroke? Your risk grows if you have:

• High blood pressure (hypertension)
• Diabetes
• High blood lipids (fat in the blood)
• Unhealthy diet

You are also at risk if you are overweight and smoke and/or don't exercise.

Our Heart Disease and Stroke program is built to help you reduce your risk of heart attack.

If you have diabetes, heart disease or high blood pressure, our Clinical Pharmacist reviews medication reports of what you are taking. They may call your doctor to get more information based on the results they find. They may also suggest medication that can help:

• Thin your blood and prevent clots from forming
• Lower the amount of harmful fat in your blood
• Lower your blood pressure and make it easier for your heart to work

The Clinical Pharmacist may call you to discuss the drugs and if you are able to fill them at your local pharmacy. Plus, they can tell you about ways to decrease any bad side effects.

And a Care Manager is available to talk to you about how to:

• Eat healthier foods
• Lose weight
• Increase exercise
• Strive for a more healthy lifestyle

Care Managers can also help you set health goals and track your progress. They can advise if you would benefit from a weight loss, exercise or a stop smoking program as well.

To enroll in the program, you may self-refer by calling the Member Services phone number found on the back of your Member ID card. Or you can ask your doctor to email or fax a referral form (PDF) to us.

For more information about how to reduce your risk of heart attack and stroke, visit the Center for Disease Control website to find:

• Education
• Support
• Available resources

CDC: Stroke Risk Factors

How Health Net helps

• Your Heart's Health is Key to a Healthy Life

Pain Management

Teladoc Mental Health Digital Program is an online program designed to help you manage discomfort and pain. This self-help program can:

• Offer you an increased sense of control, by showing you
  available options.
• Provide information about opioid drug use and guidance on how
  to use it sparingly and with caution.
• Offer wise tips on how to enhance teamwork with your doctor.
• Provide you with strategies and customized tools to help you
  manage and live more fully despite pain.
• Offer you hope through moving stories from real people.

You can access Teladoc online using your laptop or mobile phone. It's available now for Health Net members. Sign up at Teladoc.

Chronic Pain & Alternative Therapies

For commercial members only

Tell us where it hurts! Health Net offers options to help reduce pain. Talk to your doctor about what therapy is right for you.

Physical therapy. Ask your doctor or sports medicine doctor about referring you to physical therapy. It may help to reduce your pain over time through restoring:

• Balance
• Flexibility
• Strength

Alternative Medicine. ChooseHealthy offers a 25% discount on fees from network:

• Chiropractors
• Acupuncturists
• Massage therapists

Plus, some benefit plans cover chiropractic services and/or acupuncture services.

To confirm your plan benefits, access the member portal site. To view your benefits, check your plan coverage document for details. Or, contact the Health Net Member Services Department for help.

Eat Right Now by ShareCare. Be at your best weight! It can help reduce back pain. Eat Right Now by Sharecare is a program that offers help so you can get to your healthy weight. Sign up today!

Unwinding by ShareCare. Reduce stress! Tense muscles can lead to stiffness and pain. Unwinding is a mindfulness program that offers to help:

• Reduce stress
• Build strength
• Improve sleep

Loosen up your tense muscles with Unwinding by Sharecare.

How Health Net helps

For commercial members only

Call 877-771-2746 or enroll at Health Net then click the Medical Services/Benefits tab.

Log in to the member portal to get access to your Healthy Discounts.

Controlling Blood Pressure

Do you have high blood pressure (hypertension)? Often symptoms of high blood pressure go unnoticed and without treatment. As this happens your risk of developing heart disease or having a stroke can increase.

The best way to prevent high blood pressure is to know your blood pressure numbers and take action to keep your blood pressure under control. Go to Health Net: Controlling Your Blood Pressure to learn:

• What blood pressure numbers mean
• How to take your blood pressure
• How to log your blood pressure numbers routinely
• What questions to ask your doctor

Don't forget! Take your blood pressure at home at the same time every day, and/or as advised by your doctor. Take two readings one minute apart and record in a logbook. This will help your doctor decide if the treatments are working.

Programs and benefits

For Commercial Members:

For helpful tips to help lower your blood pressure go to Sharecare and sign up for our health and wellness platform. Sharecare features:

• Articles
• Slideshows
• Videos
• Wellness activities
• Access to tracking tools and consultants

Sign up today!

For Medi-Cal Members:

Take control of your health. Ask your doctor how you can get a blood pressure monitor and cuff delivered right to your home. It's a simple step that can make a big difference in self-monitoring your blood pressure.

For Health Net Medicare Members:

As a Medicare member, you can get help paying for a blood pressure monitor by using your over-the-counter benefits. This is a great chance to take control of your health. When you check your blood pressure every day, you can keep track of your numbers and help make sure you stay healthy.

Call the number on the back of your Member ID card to talk to someone about your over-the-counter benefit for blood pressure monitors.

Plus, you can also make lifestyle changes to help manage your blood pressure better. Use the FitOn Health (PeerFit) benefits today to take a big step toward a healthier you!

More information

• Health Net: Controlling Your Blood Pressure
• American Heart Association: Monitoring your Blood Pressure at Home

What to know about diabetes

Diabetes is a health condition that causes too much blood sugar (glucose) to build up in your blood. Your body does not make enough insulin or can't use it as well as it should. Knowing more about diabetes can help you manage it.

The best way to manage your diabetes is to keep your blood sugar levels near normal. You will want to manage food intake, medication and exercise. You'll also want to know your blood pressure and how to track it as well as keep your cholesterol and lipid levels within normal range.

Routine screening can help find problems early. There are tests you need to complete on a regular basis. Talk to your doctor to learn about what tests are right for you.

If you are experiencing any problems keeping your blood sugar under control, or any other diabetes related issue, we can help. Our Integrated Care Management team can work with you and your doctor to help you manage your symptoms so you can feel better.

Integrated Care Management Program

To enroll in the program, you may self-refer by calling the Member Services phone number found on the back of your Member ID card. Or you can ask your doctor to email or fax a referral form (PDF) to us.

Don't wait to take action

Learn the basics of diabetes and its symptoms. It's suggested that you learn as much as possible about diabetes so that you can be proactive about your health.

Knowing how to control your diabetes is important! Learning about the disease and having good self-care can help result in lower blood sugar. And lower risk of serious health problems like heart attack and stroke.

Watch this video series to learn more about seven diabetes self-care behaviors. Plus, ask your doctor if there are any diabetes education classes near you.

And don't forget to:

• Eat healthy
• Exercise
• Track your blood sugar
• Take your medication
• Maintain a healthy weight
• Manage stress
• Work to solve any health problem that affect your care

Get healthier today! Kickstart your diabetes care. Choose a CDC link to find:

• Education tools
• Support
• Available resources

Centers for Disease Control Diabetes Basics:

• CDC: Diabetes
• CDC: Diabetes and Your Heart
• CDC: Chronic Kidney Disease and Diabetes
• CDC: Statins and Diabetes: What You Should Know
• CDC: Vision Loss and Diabetes
• CDC: Diabetes Kickstart Video Series
  

How Health Net helps

• Health Net: Diabetes
• Health Net Diabetes Resources

Did you know that maintaining a healthy weight is important for your long-term health? Carrying extra weight can increase your chances of heart disease and diabetes. By exercising for at least 150 minutes each week and eating balanced meals, your body can work better. Even losing a small amount of weight—like 5-10% of your body weight—can make a big difference. It can help lower:

• High blood pressure
• High cholesterol
• High blood sugar

Plus, dropping weight can also help to decrease your risk of heart attack and stroke.

Knowing your BMI is one way to track your weight. Get started by measuring your BMI. If your BMI is higher than you'd like, talk to your doctor about healthy ways to lose weight.

Nutrition and Exercise: As a member of Health Net, you might be able to get help from a nutritionist or join a gym at a discounted rate.

For Commercial Members:

• Log in to the member portal to get access to your Healthy Discounts. Health Net offers discounts to our members for weight management which include both WeightWatchers and our Active&Fit program.
• Sharecare offers the "Eat Right Now" a 28-day program to help you lose weight and keep it off. It targets eating habits rather than dieting. And it includes access to live weekly calls from a behavior change expert.

For Medicare Members:

• FITON health also offer programs to help you lose weight and eat better. You get access to:
  • Gyms
  • Classes
  • Online/live streaming videos
  • Fit kit boxes for home workouts

Plus, you will receive 32 credits each month to spend however you want for a customized fitness experience.

Medicare Advantage, Medicare Supplement & Seniority Plus (EGWP) Members:

• Silver&Fit offers access to many tools to help you maintain a healthy weight, improve your strength and balance – and feel better! You have access to:
  • Gyms
  • Classes
  • Online workouts
  • Home fitness kits.

More information

• Calculate Your BMI - Standard BMI Calculator
• CDC: Health Weight and Growth

For Commercial Members Only:

• Member Portal
  
• Sharecare
  

For Health Net Medicare Members:

• Plan Specific Benefits
  
• FitOn Health (PeerFit)

Health Net's Sickle Cell program is designed to help you better manage sickle cell disease. The program is designed to help you reduce emergency room visits and inpatient hospital stays.

Sickle cell symptoms vary but can include:

• Low blood counts
• Pain that can last from hours to days
• Swelling of hands and feet
• Lung or breathing problems
• Frequent infections
• Vision changes
• Delayed growth or puberty (for children)

Our Integrated Care Management team will work with you and your doctor to create a care plan that's right for you. Together, they'll review your medications and make treatment suggestions targeted to help:

• Reduce pain
• Lower your risk of infection
• Prevent organ damage

Care managers will schedule phone calls to discuss medications and any side effects you may be having. They will also offer advice on how to better manage your symptoms. You may also be linked to a center of excellence or other services if needed.

To enroll in the program, you may self-refer by calling the Member Services phone number found on the back of your Member ID card. Or you can ask your doctor to email or fax a referral form (PDF) to us.

Krames Staywell Health Library

The Krames Staywell Health Library gives you access up-to-date patient education resources 24 hours a day, 7 days a week.

Get simple, easy to understand health information quickly. You and your family can find answers to many of your health and wellness questions.

The library content includes information about:

• Disease and conditions
• Medication
• Treatments
• Surgeries
• Procedures
• Wellness safety for all ages

Krames Staywell Health Library is available to you and your family today!

• Health and Medications
  Easy access to more than 4,000 health sheets.
  Krames Staywell Health Library
• Wellness and Lifestyle Improvements
  We have added a new set of assessments and tools to help you.
  Staywell Health Library Assessments and Tools

As a Health Net member you have behavioral health (mental health, substance abuse) benefits that provide treatment for mental health and substance use. These benefits include:

• Outpatient therapy sessions
• Outpatient medication management
• Inpatient treatment or other types of care if medically needed¹

And you have access to behavioral health providers such as:

• Therapists
• Psychiatrists
• Psychologists

If you're having trouble and need help, Health Net's Behavioral Health call center is available 24 hours a day, 7 days a week. The center is staffed with well-trained customer service reps and behavioral health care managers. They can connect you to a mental health or substance use service provider.

Note: If you need assistance, call today at the number listed on your member ID card. Or select a provider here.

_{¹ Preapproval is required, except in an emergency.}

Teladoc Mental Health (Digital Program)

Teladoc Mental Health (Digital Program) is an online tool. It's aim is to help you live a more happy, healthy life. The program provides many self-help tools designed to help you gain – and maintain – better mental and physical health, including how to:

• Improve sleep
• Mend relationships
• Lower stress and worry
• Help you better manage depression
• Ease chronic pain
• Information about alcohol, opioid, or other drug use

And more!

You can access this program online using your mobile devices. It's available now for Health Net members. Sign up at Teladoc Health.

Unwinding by ShareCare

For Commercial Members only

Unwinding by Sharecare is a mental well-being program to help you learn more about how your mind works. And how you can build healthy habits. The online program teaches simple, useful ways to use mindfulness techniques to:

• Improve sleep
• Relieve stress
• Reduce worry

By signing up you get access to:

• Video lessons
• 100+ guided awareness training
• Journaling tools
• A library of videos to help you relax
• Sleep soundscapes

The Unwinding by ShareCare app is available for download on your smartphone or tablet. Take the time to relax and unwind with ShareCare today!

CalHOPE

CalHOPE is a groundbreaking new program. It provides free, safe and private mental health support for young people and families across California. The program can also help with disaster recovery. It offers crisis counseling as well as links to valued resources.

CalHOPE features two easy-to-use mobile apps:

BrightLife Kids: For kids ages 0–12. Get free, expert coaching for sleep issues, worry, social skills and more. You can also:

• Chat live (secure)
• One-on-one video session
• Get on-demand content and more

Soluna: Private support for ages 13 to 25.

• Chat with an expert coach
• Use real time tools to de-stress
• Challenge yourself with quizzes
• Watch videos
• Attend forums and more

For more information or to chat live visit CalHOPE. You can also call 833-317-4673.

National Alliance on Mental Illness (NAMI)

NAMI is the nation's largest grassroots mental health organization. It's main focus is to build better lives for the millions of Americans affected by mental illness. NAMI works to improve the lives of people with mental illness and their loved ones – with set goals to:

• Educate
• Support
• Advocate
• Listen and lead

NAMI offers many types of support and education that include:

• Support groups
• Helpline
• Podcasts
• Webinars
• Video resource library

There are also nearly 1,000 NAMI State Organizations and NAMI Affiliates across the country. You can find your local NAMI to learn what programs and support are offered in your community.

For more information visit the NAMI website.

988 Suicide & Crisis Lifeline

The 988 Suicide & Crisis Lifeline provides free and private support to people in suicidal crisis or emotional distress. Support is available 24 hours a day, 7 days a week across the nation.

No matter what time or reason, the 988 Suicide & Crisis Lifeline offers help for:

• Mental health distress
• Substance use crisis
• Thoughts of suicide

Call or text 988 and you will connect with a person that provides gentle caring and support. Anyone can reach 988 in the United States through:

• Land line
• Cell phone
• Voice over internet devices

If you or someone you know needs support now, call or text 988. Or, you can chat one-on-one at 988 Lifeline.

California Youth Crisis Line

The California Youth Crisis Line is a statewide emergency response system for youth (ages 12-24) and families in crisis. Trained staff and volunteers provide counseling services in many languages.

Resource referrals are available for issues such as:

• Suicidal thoughts
• Depression
• Bullying
• Health and identity questions
• Trauma
• Human trafficking
• Any teen-related struggle

For more information visit CA Youth Crisis Line. Or, call or text 800-843-5200 24/7.

SAMHSA National Helpline

The Substance Abuse and Mental Health Service Administration (SAMHSA) works with partners at all levels that include:

• Federal
• State
• Local communities

Its vision is to provide a source where everyone who may be at risk has:

• Someone to talk to
• Someone to respond
• A safe place for help

The service provides free and private referrals and information about mental health and/or substance use that include:

• Prevention
• Treatment
• Recovery

If you or someone you know needs help please call (800) 662-HELP (4357). The service is available 24 hours a day, 7 days a week. You can also visit the SAMHSA website.

FindTreatment.gov

FindTreatment.gov is a product of SAMHSA's Center for Behavioral Health Statistics and Quality (CBHSQ).

It provides tools to search for:

• Substance use and mental health centers
• Health care centers
• Buprenorphine (medication to treat pain and opioid addiction) specialists
• Opioid treatment providers

If you or someone you know needs help, please visit:

• FindTreatment.gov.

SMART Recovery

SMART Recovery supports people throughout the United States. The service offers help for you to manage addictive and troubled behavior.

If you or someone you know needs help, please visit:

• SmartRecovery.org

Substance Abuse Service Helpline for Los Angeles County Medi-Cal Members (ages 12 and up)

The Los Angeles County Substance Abuse Service Helpline (SASH) offers screening and treatment referral services for free substance use disorder (ailment or sickness) treatment. The helpline is available 24/7 for anyone living in Los Angeles County.

If you need help call 844-804-7500.

The County of Los Angeles Public Health is a web-based tool for Medi-Cal members in Los Angeles County to find support and treatment for a substance use disorder.

Visit RecoverLA.org for more information.

Health Net members can also visit the County of Los Angeles Public Health website to use the Service & Bed Availability Tool (SBAT). This tool will help you locate hundreds of substance use disorder treatment services in Los Angeles County. Find one near you!

• Service & Bed Availability Tool (SBAT)

Drug Overdose

Opioid drug use and overdose is a growing problem across the United States. Opioid drugs are used to control pain. But taking too much of a prescription pain medication can lead to overdose and death. Painkillers are highly addictive and include drugs such as:

• Norco
• Vicodin
• Morphine
• Fentanyl

Note: The use of street drugs laced with fentanyl or heroin can also lead to drug overdose and death.

Naloxone

Naloxone is a drug that can reverse the effects of opioid drugs and either save your life, or the life of someone you know! It works by blocking the drug's effects in the brain and causing normal breathing to return.

Naloxone can be given via nasal spray, shot or auto-injector into a major muscle. You can purchase Naloxone in a nasal spray from local pharmacies. To learn more about the risk of overdose, talk to your doctor or pharmacist.

You may also reach out to Health Net Behavioral Health to discuss concerns you may have and to get more information. Call today at the number listed on your member ID card. Or select a provider here.

Learn more about Naloxone

LGBTQIA+ National Hotline

Get free and private help through national hotlines and online programs that include:

• Peer support
• Information
• Local resources

One-to-one help via instant messaging is also available. Managed group chatrooms for youth ages 19 and younger also offer community support.

Visit LGBTQIA+ National Hotline for more information. Or you can call:

• Adults: (888) 843-4564
• Older Adults: (888) 234-7243
• Youth: (800) 246-7743
• Coming Out Support Hotline: (888) 688-5428
  Hotline hours –
  Monday through Friday:
  1:00 p.m. – 9:00 p.m. Pacific
  4:00 p.m. – 12:00 a.m. Eastern
  Saturday:
  9:00 a.m. – 2:00 p.m. Pacific
  Noon – 5:00 p.m. Eastern

Trevor Project (for youth)

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit for LGBTQIA+ young people. It provides information and support 24/7 via chat, phone or text.

• Call: (866) 488-7386
• Text: 678-6789

You can also visit The Trevor Project.

Health Net Care and Support for the LGBTQ+ Community

National Parent Helpline (through Parents Anonymous)

Get free weekly support groups for adults and separate groups for their children and youth (developmental age).

• Call or text (855) 427-2736

You can also visit National Parent & Youth Helpline

California Essential and Basic Needs

Locally based, nonprofit guide to the services and information in your area.

• Call or visit 211

National Domestic Violence Hotline

Get the tools and support needed to help domestic violence survivors live free of abuse. Services are available in more than 200 languages. They include:

• Private and caring support
• Crisis intervention information
• Education
• Referral services

Call (800) 799-SAFE (7233) 24 hours a day, 7 days a week. You can also text "START" to 88788.

Visit the National Domestic Violence Hotline website to engage in a chat.