Provider Required Training
Explore the essential training requirements based on your Plan contract and mandated by regulatory and state agencies. Ensure compliance by completing these trainings according to the specified frequency.
| Training name | Applies to providers contracted for these LOBs | Description | Frequency | Registration date and time or recording link |
|---|---|---|---|---|
| American Academy of Child & Adolescent Psychiatry – Level of Care Utilization System (LOCUS) / Child and Adolescent Level of Care Utilization System | Commercial | This training provides quantifiable measures to guide assessments, level of care placement decisions, continued stay criteria, and clinical outcomes. | For utilization review staff and supervisors: Upon hire and every three years after |
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| American Society of Addiction Medicine (ASAM) | Commercial | ASAM 3rd Edition-2013 The ASAM Criteria is the most widely used set of standards for placement, continued service, and transfer of patients with addiction and co-occurring conditions (3rd Edition, 2013). | For utilization review staff and supervisors: Upon hire and every three years after | |
| Childhood Audiometric Screening | Medi-Cal | Learn to understand equipment and screening environment requirements, identify types of hearing loss, and document audiometric screening results. | At the time of contracting and every three years thereafter | Childhood Audiometric Screening (recording) (duration: 4:13) |
| 2024 Childhood Blood Lead Levels Screening | Medi-Cal | Review the hazards of lead exposure in children and the DHCS Childhood Blood Lead Levels (CBLLs) screening requirements. | At the time of contracting and every three years thereafter | 2024 Childhood Blood Lead Levels Screening (recording) (duration: 10:31) |
| Childhood Anthropometric Screening | Medi-Cal | Calculate or determine body mass index (BMI) value, select appropriate growth for age group and identify age range for with the BMI screening is used. | At the time of contracting and every three years thereafter | Childhood Anthropometric Screening (recording) (duration: 31:35) |
| Childhood Vision Screening | Medi-Cal | Understand the importance of vision screening during childhood, the steps involved, and how to document results. | At the time of contracting and every three years thereafter | Childhood Vision Screening (recording) (duration: 12:29) |
| Cultural Humility, Competency, and Equity in Healthcare 2025 |
| This training addresses health disparities, inequities, and social needs across California's diverse communities. Key topics include recognizing implicit bias, practicing cultural humility, and delivering equitable, culturally sensitive care. | Annually | Cultural Humility, Competency, and Equity in Healthcare 2025 (recording) (duration: 1:07:55) |
| Early Childhood Service Intensity Instrument (ECSII) | Commercial | Learn the ECSII's family-driven, child-centered System of Care approach and service intensity assessment across six domains including safety, relationships, and developmental status. | For utilization review staff and supervisors: Upon hire and every three years after. | |
| HEDIS Improvement Programs |
| Overview of the HIP, C-HIP, and HQIP programs, which recognize and reward providers, PPGs, hospitals, and clinics for quality improvement. | Annually | Webinar Recordings: C-HIP Incentive Program: |
| IHSS (In Home Supportive Services) | Medi-Cal | Learn how to help members access covered services, coordinate care, and make or receive referrals with other party services. | Ongoing |
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| Initial Health Appointment (IHA) & Health Information Form (HIF) 2026 Update | Medi-Cal | This training covers IHA and HIF requirements including new member list access, scheduling and outreach best practices, billing and coding, Cozeva data submission, completion timelines, and provider resources. | Annually | IHA & HIF 2026 Update (recording) (duration: 42:57) |
| Issue Identification, Tracking, Escalation, and Resolution Training | Medicare | Overview of CMS compliance requirements and issue reporting. Ethics & Compliance: 1-800-345-1642 Fraud, Waste or Abuse: 1-866-685-8664 Email: Special_Investigations_Unit @CENTENE.COM | Annually must also be a part of orientation for new employees | Issue Identification, Tracking, Escalation, and Resolution Training (PDF) |
| Jimmo v. Sebelius Settlement | Medicare | Learn how to ensure services are provided and coverage decisions are made accurately in accordance with Medicare policy. | N/A | |
| Language Assistance Program (LAP) Services & Health Literacy Training |
| Covers Health Literacy and Language Assistance Program (LAP) services and requirements to improve communication with members. | Annually | Pre-recorded webinar: Language Assistance Program (LAP) Services & Health Literacy Training (recording) (duration: 43:23) |
| Medi-Cal for Kids & Teens Provider Training | Medi-Cal | Overview of Early Periodic Screening, Diagnosis, and Treatment (EPSDT) services for members under 21 years of age. | Every two years | Pre-recorded webinar: Medi-Cal for Kids & Teens Provider Training (recording) (duration: 1:05:49) |
| EPSDT (Medi-Cal for Kids and Teens) – Utilization Management | Medi-Cal | Understand EPSDT (Medi-Cal for Kids and Teens) basics, including medical necessity and impacts on Utilization Management and Prior Authorizations. | Every two years | EPSDT in Utilization Management (PDF) |
| Health Net's Model of Care (MOC) On Demand Training for 2026 | Medicare | Learn about Health Net's Model of Care (MOC) for 2026. | Annually | Pre-recorded webinar: Health Net's Model of Care (MOC) |
| Pediatric Quality Measures |
| Understand pediatric MCAS measures and best practices. | Annually | Pre-recorded webinar: Pediatric Quality Measures (duration: 25:44) |
| Population Health Management | Medi-Cal | Explore Gathering Member Info (GMI), understanding risk, and providing services & supports (PSS)/PHM programs. | Annually | |
| Provider-Patient Communication Training | Medi-Cal | This training supports clear patient communication using plain language and teach-back strategies for written and oral information. | Annually | Pre-recorded webinar: Provider-Patient Communication (duration: 16:37) |
| Public Programs California Children's Services (CCS) Overview and Care Coordination Training |
| Covers CCS program requirements and the referral process. | Annually | Public Programs California Children's Services (CCS) Overview and Care Coordination Training (recording) (duration: 18:00) |
| Special Needs Plan Model of Care Annual Training | Medicare | Fulfills CMS initial and annual Model of Care training for Medicare Advantage providers serving Dual Eligible Special Needs Plan (D-SNP) and Chronic Condition Special Needs Plan (C-SNP) members. | Annually | |
| TGI – Gender Affirming Care (SB 923) |
| Understand LGBTQ+ health disparities, barriers to care, and gender discrimination. Covers culturally competent, trans-inclusive care (TGI) and gender-neutral communication. | Every two years |
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| The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, a Patient Experience Survey |
| This training examines the CAHPS survey, an annual healthcare experience survey required by CMS and for NCQA accreditation. | Annually | Pre-recorded webinar: Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey (duration: 38:00) |
| The Council of Autism Service Providers (CASP) | Commercial | Learn about applied behavior analysis, autism spectrum disorder treatment, and practice guidelines for healthcare funders and managers. | For utilization review staff and supervisors: Upon hire and every three years after |
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| Timely Access to Care 2025 |
| Overview of California access regulations and Health Net's monitoring process. Includes best practices for improving appointment access and meeting performance goals. | Required for providers under corrective action plan | |
| Timely Access to Care Training 2026 – Behavioral Health |
| Overview of California access regulations for Behavioral Health and Health Net's monitoring process. Includes best practices for improving appointment access and meeting performance goals. | Required for providers under corrective action plan | Timely Access to Care Training 2026 – Behavioral Health (PDF) |
| Topical Fluoride Application for non-Dental Primary Care Providers | Medi-Cal | Covers the effects and benefits of topical fluoride application. | At the time of contracting and every three years thereafter | Pre-recorded webinar: Topical Fluoride Application for non-Dental Primary Care Providers (duration: 24:42) |
| What is the Dyadic Services and Family Therapy Benefit? | Medi-Cal | Understand the dyadic services and family therapy benefit. | Annually | Pre-recorded webinar: Dyadic Services 101 (duration: 11:54) |
| World Professional association for Transgender Health (WPATH) |
| Training on California SB 855 compliance for mental health and substance use disorder coverage. Full text: Senate Bill SB 855 | Required for those who are making medically necessary determinations on requests related to gender dysphoria diagnosis |