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Contact by phone

Thank you for your interest in Health Net! Choosing one of our plans means you're getting 40 years of health care experience and commitment through every stage of life. You're also joining more than three million Californians who've made the same choice.

Whether you're looking for a health plan for yourself, your family or business or, you want to enroll in a state-run program, we're happy to assist you with your health care needs.

Below is a list of the best way to reach us per service or plan type. You can also contact us through the social channels Facebook, Twitter and LinkedIn.

Contact Information for California

Member tip: Check the back of your ID card for your phone contact information.

Member Services
Contact name Contact number
Health Net Medi-Cal Member Services 1-800-675-6110
CalViva Member Services 1-888-893-1569
TTY (hearing and speech impaired) 711
Easy to Apply
Contact name Contact number
Health Net 1-800-327-0502
CalViva Health (Fresno, Kings and Madera counties) 1-877-618-0903
TTY (hearing and speech impaired) 711

Health Net is here 24 hours a day, 7 days a week. The call is toll free.

Health Net Community Resource Centers
Contact name Contact number
East Los Angeles Community Resource Center 1-323-266-7770
Sacramento Community Resource Center 1-916-309-2099

Learn more about the Health Net Community Resource Centers. Get help with insurance questions and sign up forms. Plus, learn about health classes and many other local resources.

Individual & Family Plan Services
Contact name Contact number
Health Net member - enrolled directly with Health Net 1-800-839-2172
Health Net member - enrolled through Covered California™ 1-888-926-4988
Sales 1-877-878-7983
24-hour Automated Payment Line 1-800-539-4193
TTY (hearing and speech impaired) 1-888-926-5180
Member Services
Contact name Contact number
Small Group Plans through Covered California 1-888-926-5133
Small Group Plans through Covered California TTY (hearing and speech impaired) 1-888-926-5180
Group Plans through Health Net 1-800-522-0088
Group Plans through Health Net TTY (hearing and speech impaired) 1-800-995-0852

Mailing Address:
Health Net Medicare Advantage for California
PO Box 10420
Van Nuys, CA 91410

  • From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. Pacific Time (PT)
  • From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. Pacific Time (PT)
  • A messaging system is used after hours, weekends, and on federal holidays.
Medicare Advantage plans in California
Contact name Contact number
HMO Gold, Green, Healthy Heart and Ruby plans 1-800-275-4737
HMO Sapphire and HMO SNP plans 1-800-431-9007
North East Medical Services (NEMS) - HMO Sapphire Premiere II 1-833-502-8919
TTY (hearing and speech impaired) 711
Sales and Enrollment
Contact name Contact number
Sales/Enrollment 1-800-977-6738
TTY (hearing and speech impaired) 711
Provider Services
Contact name Contact number
HMO Gold, Green, Healthy Heart and Ruby plans 1-800-275-4737
HMO Sapphire and HMO SNP plans 1-800-431-9007
TTY (hearing and speech impaired) 711
Contact name Contact number
Member Services 1-800-926-4178
Sales/Enrollment 1-800-944-7287, option 2
Contact name Contact number
Member Services - Los Angeles County Residents 1-855-464-3571
Monday through Friday, 8:00 a.m. to 8:00 p.m. Pacific Time (PT)
Member Services - San Diego County Residents 1-855-464-3572
Monday through Friday, 8:00 a.m. to 8:00 p.m. Pacific Time (PT)
Member Services TTY (hearing and speech impaired) 711
Sales/Enrollment 1-844-580-7272
Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific Time (PT)
Sales/Enrollment - TTY (hearing and speech impaired) 1-800-430-7077
Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific Time (PT)
Contact name Contact number
Medi-Cal - Health Net 1-800-327-0502
Medi-Cal - CalViva Health (Fresno, Kings and Madera counties) 1-877-618-0903
Individual and Family Plans 1-877-878-7983
Small Business (2-100 employees) 1-800-447-8812
Large Business (101+ employees) Contact your Health Net sales representative, or call 1-800-448-4411, option 4
Medicare Advantage 1-800-949-3022, option 2
Medicare Advantage TTY (hearing and speech impaired)
711
Medicare Supplement (Medi-Gap)
Sales and Enrollment
1-800-944-7287
Cal MediConnect - Health Care Options 1-844-580-7272
Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time (PT)
Cal MediConnect - Health Care Options TTY (hearing and speech impaired) 1-800-430-7077
Contact name Contact address
Health Net, LLC and
Health Net of California, Inc.
MediaInquiries@HealthNet.com
Health Net Federal Services, LLC MediaInquiriesHNFS@HealthNet.com
Arizona Complete Health
Monica Coury
Monica.H.Coury@AZCompleteHealth.com
Health Net
Health Plan of Oregon, Inc.
Karen Riley Sawyer
Karen.R.Sawyer@TrilliumCHP.com
Contact type Contact number
Employment Status Verification 1-800-367-5690
Centene Employer Code: 14500

Website technical or navigation assistance, password resets, locked accounts, or other site functionality.

Monday through Friday, 8:00 a.m. to 5:30 p.m. Pacific Time (PT)

1-866-458-1047

Help Fight Fraud, Waste & Abuse

Fraud Hotline – You Can Make a Difference – Report Suspected Fraud

1-800-977-3565

Additional support resources

Language Assistance
No cost language services are available to you.

Last Updated: 07/15/2021