Broker – Key Contacts and Broker Support
We provide support for Brokers, Employers, General Agents, and Third-Party Administrators to assist with:
- Benefits inquiries and clarification.
- Product and plan overview.
- Claims inquiries including claims submissions for reprocessing.
- Verifying eligibility.
- Password resets for brokers or employers.
- Ordering single copy collateral.
Medicare, as well as health care in general, can be confusing, so we're happy to help you with any questions or concerns you may have. Simply contact us using the information listed below.
- Call our Medicare Broker Services Team at 1-800-708-7646, Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific time (excluding holidays) with any questions. You may also email us.
Covered California Exchange Products
1-800-909-3447, option 1 for brokers, then:
option 1 – Current IFP member
option 2 – Check member eligibility, benefit, claims or billing
option 3 – Questions regarding sales, commissions, contracting or need Web support for IFP
option 4 – Questions regarding sales, commissions, contracting or need Web support for Small Business Group
Fax and Email Addresses:
IFP Billing Department:
Fax: (916) 935-4522 | Email IFPMembership@healthnet.com
IFP Enrollment Applications:
Fax: 1-800-977-4161 | Email IFP_RC_Enrollment@healthnet.com
Fax: 1-877-977-2947 | Email Brokers@healthnet.com
option 1 – New quotes/proposals.
option 2 – Renewals for existing accounts.
option 3 – Claims issues or benefit questions for an existing account (for brokers, consultant, or employer group administrator).
option 4 – Enrollment status of new group sales.
option 5 – Broker commissions, contracting and appointments.
option 6 – Eligibility or account billing.
option 7 – Provider issues / ID cards / address changes (for members).
SBG Membership fax # for billing and enrollment issues: (916) 935-4420
SBG Account Management fax numbers:
South Team: (818) 676-6297
North Team: 1-800-303-3110