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Broker – Key Contacts and Broker Support

Our Account Services coordinators are available at 1-800-547-2967, Monday–Friday, from 8:00 a.m. to 5:00 p.m. Pacific time, or email

We provide support for Brokers, Employers, General Agents, and Third-Party Administrators to assist with:

  • Benefits inquiries and clarification.
  • Product and plan overview.
  • Claims inquiries including claims submissions for reprocessing.
  • Verifying eligibility.
  • Password resets for brokers or employers.
  • Ordering single copy collateral.

Medicare, as well as health care in general, can be confusing, so we're happy to help you with any questions or concerns you may have. Simply contact us using the information listed below.

For broker education, visit the Wellcare Agent Center Event site to learn more about upcoming in-person and virtual educational and engagement events available nationally and in your local area.

If you have any questions or need further assistance, reach us at:

Individual & Family Plans (IFP)
Customer Service: 1-888-926-4988
TTY (hearing and speech impaired): 1-888-926-5180

Small Business Group Plans
Customer Service: 1-888-926-5133
TTY (hearing and speech impaired): 1-888-926-5180

Operating hours: 9:00 a.m. to 12:00 p.m. and 1:00 to 5:00 p.m. (Pacific time)

  • Option 1 – Member Services
  • Option 2 – Account Service Unit (ASU)
  • Option 3 – IFP Broker Sales & Service
  • Option 4 – SBG Account Management Team

Fax and Email Addresses:

IFP Billing Department:
Fax: (916) 935-4522 | Email:

IFP Enrollment Applications:
Fax: 1-800-977-4161 | Email:

Broker Services:

1-800-447-8812, then:

  • Option 1 – New quotes/proposals
  • Option 2 – Renewals for existing accounts
  • Option 3 – Claims issues or benefit questions for an existing account (for brokers, consultant, or employer group administrator)
  • Option 4 – Enrollment status of new group sales
  • Option 5 – Broker commissions, contracting and appointments
  • Option 6 – Eligibility or account billing
  • Option 7 – Provider issues / ID cards / address changes (for members)

SBG Membership fax # for billing and enrollment issues: (866) 466-8144

SBG Membership Email:

SBG Account Management fax #: (800) 303-3110

Broker Services Email:

1-800-448-4411, option 4

Collections Department for Groups: 1-800-828-2525

Life Insurance Department for questions regarding eligibility and billing: 1-800-865-6288

COBRA Department: 1-800-977-2207, option 2

Fraud Hotline: 1-800-977-3565

You Can Make a Difference – Report Suspected Fraud

Last Updated: 11/22/2023