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Broker – Key Contacts and Broker Support

Our Account Services coordinators are available at: 1-800-547-2967, Monday through Friday from 8:00 a.m. to 5:00 p.m., or by email.

We provide support for Brokers, Employers, General Agents, and Third-Party Administrators to assist with:

  • Benefits inquiries and clarification.
  • Product and plan overview.
  • Claims inquiries including claims submissions for reprocessing.
  • Verifying eligibility.
  • Password resets for brokers or employers.
  • Ordering single copy collateral.

Medicare, as well as health care in general, can be confusing, so we're happy to help you with any questions or concerns you may have. Simply contact us using the information listed below.

  • Call our Medicare Broker Services Team at 1-800-708-7646, Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific time (PT) (excluding holidays) with any questions. You may also email us.

Covered California Exchange Products

Individual & Family Plans (IFP)
Customer Service: 1-888-926-4988
TTY (hearing and speech impaired): 1-888-926-5180

Small Business Group Plans
Customer Service: 1-888-926-5133
TTY (hearing and speech impaired): 1-888-926-5180

Individual & Family Plans (IFP)
Customer Service: 1-888-926-4988
TTY (hearing and speech impaired): 1-888-926-5180

Small Business Group Plans
Customer Service: 1-888-926-5133
TTY (hearing and speech impaired): 1-888-926-5180

1-800-909-3447, option 1 for brokers, then:

option 1 – Commission questions (all CA market segments, except Medicare).
option 2 – Check status of an IFP application.
option 3 – Questions on the Broker Delinquency Report, ordering supplies, benefits and rates, and broker contracting, as well as other general questions.
option 4 – Questions regarding premium payments (except Medicare).
option 5 – Benefit/claims questions for an active member.

Fax and Email Addresses:

IFP Billing Department:
Fax: (916) 935-4522 | Email

IFP Enrollment Applications:
Fax: 1-800-977-4161 | Email

Broker Services:
Fax: 1-877-977-2947 | Email

1-800-447-8812, then:

option 1 – New quotes/proposals.
option 2 – Renewals for existing accounts.
option 3 – Claims issues or benefit questions for an existing account (for brokers, consultant, or employer group administrator).
option 4 – Enrollment status of new group sales.
option 5 – Broker commissions, contracting and appointments.
option 6 – Eligibility or account billing.
option 7 – Provider issues / ID cards / address changes (for members).

SBG Membership fax # for billing and enrollment issues: (916) 935-4420

SBG Account Management fax numbers:
South Team: (818) 676-6297
North Team: 1-800-303-3110

Email for Broker Services

1-800-448-4411, option 4

Collections Department for Groups: 1-800-828-2525

Life Insurance Department for questions regarding eligibility and billing: 1-800-865-6288

COBRA Department: 1-800-977-2207, option 2

Fraud Hotline: 1-800-977-3565

You Can Make a Difference – Report Suspected Fraud

Last Updated: 07/31/2020