Broker – Key Contacts and Broker Support
Our Account Services coordinators are available at 1-800-547-2967, Monday–Friday, from 8:00 a.m. to 5:00 p.m. Pacific time, or email HN_Account_Services@Healthnet.com.
We provide support for Brokers, Employers, General Agents, and Third-Party Administrators to assist with:
- Benefits inquiries and clarification.
- Product and plan overview.
- Claims inquiries including claims submissions for reprocessing.
- Verifying eligibility.
- Password resets for brokers or employers.
- Ordering single copy collateral.
Medicare, as well as health care in general, can be confusing, so we're happy to help you with any questions or concerns you may have. Simply contact us using the information listed below.
- For local market support, contact our Wellcare Sales Leadership Contacts (PDF)
- Find additional Medicare Contacts and Resources (PDF)
- For Medicare Advantage broker support, contact Broker Support Call Center at 866-822-1339
If you have any questions or need further assistance, reach us at:
- Phone: 1-833-728-1298
- Email: medicaresupplementbrokersupport@centene.com
- Office Hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. Pacific time (excluding holidays)
Individual & Family Plans (IFP)
Customer Service: 1-888-926-4988
TTY (hearing and speech impaired): 1-888-926-5180
Small Business Group Plans
Customer Service: 1-888-926-5133
TTY (hearing and speech impaired): 1-888-926-5180
1-800-909-3447
Operating hours: 9:00 a.m. to 12:00 p.m. and 1:00 to 5:00 p.m. (Pacific time)
- Option 1 – Member Services
- Option 2 – Account Service Unit (ASU)
- Option 3 – IFP Broker Sales & Service
- Option 4 – SBG Account Management Team
Fax and Email Addresses:
IFP Billing Department:
Fax: (916) 935-4522 | Email: IFPMembership@healthnet.com
IFP Enrollment Applications:
Fax: 1-800-977-4161 | Email: IFP_RC_Enrollment@healthnet.com
Broker Services:
Email: Brokers@healthnet.com
1-800-447-8812, then:
- Option 1 – New quotes/proposals
- Option 2 – Renewals for existing accounts
- Option 3 – Claims issues or benefit questions for an existing account (for brokers, consultant, or employer group administrator)
- Option 4 – Enrollment status of new group sales
- Option 5 – Broker commissions, contracting and appointments
- Option 6 – Eligibility or account billing
- Option 7 – Provider issues / ID cards / address changes (for members)
SBG Membership fax # for billing and enrollment issues: (866) 466-8144
SBG Membership Email: EnrollmentUnit_North@healthnet.com
SBG Account Management fax #: (800) 303-3110
Broker Services Email: Brokers@healthnet.com
1-800-448-4411, option 4
Collections Department for Groups: 1-800-828-2525
Life Insurance Department for questions regarding eligibility and billing: 1-800-865-6288
COBRA Department: 1-800-977-2207, option 2
Fraud Hotline: 1-800-977-3565
You Can Make a Difference – Report Suspected Fraud