Health Net Providing Special Assistance to Members Affected by Smith River Complex and Happy Camp Complex Fires
Health Net Assisting Members in Del Norte and Siskiyou Counties During State of Emergency
Sacramento, August 31, 2023 – In response to Gov. Gavin Newsom's declared state of emergency in Del Norte and Siskiyou counties, Health Net is providing special assistance to assist members affected by the Smith River Complex and Happy Camp Complex fires. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.
- During the duration of the state of emergency, members in Del Norte and Siskiyou counties affected by the fires can obtain an emergency supply from the drug store where they originally filled their prescription.
- If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.
Help with Coping
Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services or phone consultations. These services can help members cope with grief, stress or trauma related to the fires. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.
Video Medical Appointments
If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.
Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:
- Emergency prescription refill guidelines
- Escalating approvals to reduce approval turnaround times
- Approval for out-of-network treatments when in-network resources are unavailable
Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.