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Health Net Providing Special Assistance to Members Affected by Wildfires

Date: 09/29/20

Health Net Assisting Members in California During State of Emergency

LOS ANGELES, September 29, 2020 – In response to Gov. Gavin Newsom's declared state of emergency in California (Los Angeles, Del Norte, Napa, Shasta, Sonoma and Mendocino Counties), Health Net, LLC is offering special assistance to its members affected by the ongoing wildfires. This assistance includes providing access to:

  • Essential prescription medications
  • Services to help cope with grief, loss, stress or trauma
  • Healthcare providers through video and telephonic medical appointments

Prescription Information

  • During evacuations, members in counties affected by the wildfires can obtain an emergency supply from the drug store where they originally filled their prescription.
  • If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the wildfires. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments

Natural disasters and other crisis can affect entire communities. Health Net members that cannot reach their provider can access telehealth services at no cost for most plans through the Babylon app.

With Babylon, members can make medical video appointments to speak face-to-face with a health care provider for non-emergency issues, 24 hours a day, 7 days a week. Babylon behavioral health video appointments are available weekdays from 7:00 a.m. to 7:00 p.m. Pacific time. To set up an account, the Babylon team can be reached via email at or by dialing 1-800-475-6168 (TTY: 711) from 9:00 a.m. to 9:00 p.m. Pacific time, seven days a week.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

  • Emergency prescription refill guidelines
  • Escalating approvals to reduce approval turnaround times
  • Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services as necessary.

If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to

About Health Net

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded more than 40 years ago, we remain dedicated to transforming the health of our community, one person at a time. Today, Health Net's 3,000 employees and 85,000 network providers serve more than 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size, people with Medicare and people with Medi-Cal — Coverage for Every Stage of Life™. Health Net also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 100 company providing health coverage to more than 20 million Americans. For more information, visit

Media Contact: Jaime Botello

Last Updated: 07/02/2021