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Provider Webinar Information and Training Materials

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Fee-For-Service Direct Network Onboarding

Who should watch the video

Fee-For-Service Direct Network physicians and staff in San Joaquin County

About the video

Health Net will add directly contracting participating providers, in addition to existing providers affiliated with participating physician groups (PPGs), to provide service to Medi-Cal members in San Joaquin County, as of October 1, 2021.

How this affects you

  • Please note that this does not affect your current capitated Health Net membership through medical groups or PPGs.
  • With this change, membership is available to you through capitation and direct network.

Topics that will be covered

  • What is a Fee-For-Service Direct Network Arrangement
  • How to submit Fee-For-Service Direct Network Claims
  • Authorizations
  • Health Plan Benefits
  • Health Plan Resources
  • This video is an overview of FFS Direct Network processes

Questions

Please email Provider Relations.


Advancing Equity: Health Care Barriers for Gender-Diverse Populations

Who should attend webinar?

All providers and their staff

Webinar topics

  • Legal background: A brief overview and understanding of LGBTQ+ rights and protections that will help frame the health care barriers faced by the LGBTQ+ community.
  • Health disparities: The learning objective is to provide an overview of barriers to accessing adequate and competent health care for the LGBTQ+ community and the subsequent health disparities that manifest, from the perspective of a local medical professional that actively serves the LGBTQ+ community.
  • Lived experiences: A leader in the San Diego LGBTQ+ community will share valuable stories from her experiences working with the LGBTQ+ community and provide examples to help understand how to spot discrimination, both implicit and explicit, that may manifest in a transgender person's daily life.

When



The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, a Patient Experience Survey

Who should attend webinar

All providers and office staff are encouraged to attend the training.

About the webinar

  • Patients' interactions with their providers and provider office staff directly impact the patients' health care experience and their perception of quality care.
  • The CAHPS® Survey is an annual health care experience survey required by the Centers for Medicare & Medicaid Services (CMS) and for the National Committee for Quality Assurance (NCQA) accreditation.
  • It is annually administered in the spring via mail and in some cases by telephone and email. Prepare now by learning how to help improve patient experiences.

Topics that will be covered

  • Introduction to CAHPS®
  • CAHPS® Timeline
  • Provider-Influenced Measures
  • CAHPS® Questions
  • Recommendations and Best Practices


Please email: Program_Accreditation@healthnet.com    


One Provider Portal for All Your Needs!

When we're making the change and why

We are migrating post-login content from provider.healthnet.com to provider.healthnetcalifornia.com. You now have access to one secure post-login platform with easy-to-use tools to manage the health of your patients. This change also enables us to make improvements more quickly and help you do business more efficiently.

What's not changing?

Provider.healthnet.com is still your main pre-login portal to access important information and functions, without having to log in to your account, including:

  • Claims submissions.
  • Pharmacy coverage, such as drug lists and prior authorizations.
  • Webinar calendars.

What's changing?

Your post-login content is migrating from provider.healthnet.com to provider.healthnetcalifornia.com. The new improved portal provides:

  • Simplified views of various screens, options and functions.
  • Easy-to-follow registration process with a progress indicator.
  • Quick access to member eligibility check and overview of recent claims activity.
  • Medical policies.
  • General FAQs on topics such as encounters, member benefits and eligibility.
  • Authorization views with multiple functions, such as filtering and obtaining additional details when needed.
  • Claims views and submission functions, such as ability to submit individual or batch claims.
  • Documents Resource Center that allows providers to attach

FAQs about the New Provider Portal

Overview of all provider portal operations

Register for Overview webinar

Webinars began mid-May, 2021. There are four sets of webinars with multiple dates.


For questions, please email Partners In Performance.


COZEVA® 101 webinars

Who should attend?

All providers and staff that lead quality improvement efforts at the practice are welcome to attend the COZEVA® webinars. Webinars will review the core functionalities of the platform and various workflows that support performance improvement. (*Exclusion – Providers currently using another endorsed product from Health Net or California Health & Wellness Plan, such as Interpreta.).

About the webinar:

COZEVA® is a best-in-class reporting and analytics platform that displays performance in clinical quality and risk measures. The Platform gathers data from multiple sources and provides insights into opportunities to address care gaps and improve performance -- all at no cost to you. To learn more about COZEVA®, use this information flyer for PCPs and use this information flyer for PPGs.

When?

Webinars are held every week on alternating Wednesdays and Fridays.

Register for webinar

Watch the Recoding


For questions, please email Partners In Performance.


COVID-19 Vaccine(s) Information Training

About the webinar:

The COVID-19 Vaccine(s) & Health Plan Updates Trainings will help answer common questions that providers may have, such as how to address vaccine hesitancy and billing.

  • COVID-19 Vaccines
    • Provider Selection
    • State and Federal Programs
    • Approach to Mass Vaccination
  • Vaccine Best Practice
    • Administration
    • Documentation
    • Adverse Event Notification
  • Vaccine Hesitancy
    • Communication Strategy
    • Key Points on Communicating About the COVID-19 Vaccine
  • Health Plan Updates
    • HEDIS Medical Record Collection
    • State Minimum Performance Measures Released
    • Supplemental Data: Claims and Encounters

Using Antibiotics Wisely in the COVID‐19 era

Watch the recording

About the Training:

This webinar instructs clinicians on how to improve antibiotic prescribing to prevent harmful side effects and antibiotic resistance. The speakers are from the Centers for Disease Control and Prevention (CDC) and the Los Angeles County Department of Public Health and they will provide updates on:

  • Antibiotic stewardship
  • Best practices in antibiotic prescribing
  • How to discuss antibiotics with your patients
  • How the COVID‐19 pandemic has affected antibiotic prescribing

Health Care Team Well-Being in Challenging Times Webinar

May 20, 2021, 12:00 p.m. - 1:00 p.m.

About the webinar:

During this unprecedented year of challenges, health care practitioners have faced inordinate and unexpected stressors and transitions in health care delivery and team-based care. This interactive and participatory session provides an opportunity for self- and group reflection on what has and continues to sustain us in our professional and personal lives. We will weave our conversation with attention to mindfulness practices and other strategies to take care of oneself and others.


Language Assistance Program (LAP) Webinar

May 18, 2021, 2:00 p.m. - 3:00 p.m.
May 27, 2021, 12:00 p.m. - 1:00 p.m.

Watch the recording

About the webinar:

The Language Assistance Program (LAP) Training will provide a comprehensive overview of our statewide program to support language services. In addition to information about types of services and how to access, we will also include detailed information about membership demographics, language preferences, and additional resources to support our socially inclusive membership.


Take Steps to Reduce and Manage Implicit Bias Webinar*

  • Part 1: Awareness
    • March 9, 2021, 10:00 a.m. - 12:00 p.m.
    • March 17, 2021, 12:00 p.m. – 2:00 p.m.
  • Part 2: Mitigation
    • March 16, 2021, 10 a.m. - 12:00 p.m.
    • March 24, 2021, 12:00 p.m. – 2:00 p.m.

About the webinar:

Every person is entitled to dignity and respect. Learn more about implicit (unconscious) bias, a key cause that drives health disparities in communities of color. The two-part series will provide insight on ways to improve diversity and equity in the health care setting. Each session is two hours.

  • Definition, cause and impact of implicit bias.
  • Implicit bias in the health care setting.
  • Tools to reduce and manage implicit bias.
  • The National Training Institute on Race and Equity (NTIRE).
  • Assessment, Awareness and Action model – an evidence-based approach to improving diversity, equity and inclusion.

Presented by:

Dr. Bryant T. Marks, Sr., Founder and Chief Equity Officer of NTIRE

* This webinar is presented in partnership with L.A. Care.
**This continuing medical education (CME)/continuing education (CE) activity has been planned, developed and implemented in accordance with the accreditation requirements, standards and policies of the California Medical Association (CMA). This is a jointly provided CME activity by L.A. Care Health Plan and Health Net. L.A. Care Health Plan is accredited with commendation by the California Medical Association (CMA) to provide continuing medical education activities for physicians. L.A. Care Health Plan designated this online educational activity for a maximum of 2 AMA PRA Category 1 Credits™ per training session™.


Coordinating Care for better Mental Health

January 22, 2021, 2:00 p.m. – 3:00 a.m.
January 29, 2021, 2:00 p.m. – 3:00 p.m.

About the webinar:

  • Coordinating care between medical and behavioral healthcare providers is critical to improving health outcomes.
  • Learn more about your role in coordinating care for patients with behavioral health conditions and ways to improve information exchange and communication with behavioral health providers.

Health Net Accessibility and Accommodation webinar focusing on the Physical Accessibility Review Survey (PARS)

Feb 26, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Health Net Accessibility and Accommodation – Webinar Recording
Health Net Accessibility and Accommodation (PDF)

  • The webinar included a review of the current mandated statewide Physical Accessibility Review Survey (PARS).
  • This survey is used to identify potential accessibility barriers to providers' offices, clinics, and other health care facilities for seniors and people with disabilities.

Long-Term Services and Supports (LTSS) & Multi-Purpose Senior Services Program (MSSP)

March 11, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

LTSS & MSSP – Webinar Recording
LTSS & MSSP (PDF)

  • Addition of LTSS and social services to contractor operations
  • How to refer a member to MSSP for assessment and eligibility determination
  • MSSP eligibility criteria
  • LTSS programs and coordination
  • Overview of the characteristics and needs of MSSP's target population

Provider Library & Operations Manual

March 17, 2020, 10:00 a.m. – 11:00 a.m. PT
March 25, 2020, 1:00 p.m. – 2:00 p.m. PT
April 2, 2020, 10:00 a.m. – 11:00 a.m. PT
April 7, 2020, 10:00 a.m. – 11:00 a.m. PT

A New, Improved Look With Minor Changes to Functions Keeps This Go-To Tool Easy to Access and Use

On April 1, 2020, the revamped Provider Library launched.

With a fresh design and clearer functions, you'll find it much easier to get around the library quickly.

  • Provider operations manuals
  • Distributed provider updates and letters
  • Forms and reference documents
  • Contacts
  • Glossary

Babylon Health

April 14, 2020, 12:00 p.m. – 1:00 p.m. PT
April 15, 2020, 7:00 a.m. – 8:00 a.m. & 4:00 p.m. – 5:00 p.m. PT
April 16, 2020, 7:00 a.m. – 8:00 a.m. & 12:00 p.m. – 1:00 p.m. PT
April 22, 2020, 7:00 a.m. – 8:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Babylon Health – Webinar Recording
Babylon Health (PDF)

  • Review Babylon Health (California Telemedicine Associates, P.C.), Health Net, and California Health Plan Wellness Plan relationship
  • Overview of Babylon Health, a leading global provider of digital and virtual healthcare solutions
  • Overview of Babylon's capabilities to help members and providers
    1. Member Journey Flow
    2. Babylon Health App sample views
    3. Outline provider opportunities to work with Babylon Health
    4. Review Babylon Health's support for providers

Dementia

April 15, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m–1:00 p.m. PT

Dementia – Webinar Recording
Dementia (PDF)

This training session includes detailed information on understanding dementia, the symptoms and progression of dementia, understanding and managing behaviors and communication problems caused by dementia, caregiver stress and its management, and community resources for enrollees and caregivers.


Model of Care (MOC)

April 28, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Model of Care – Webinar Recording
Model of Care (PDF)

Model of Care (MOC) training is required for Special Needs Plan (SNP) participating providers and all ICT members. Training completion is required within 90 days of contracting, hiring, or becoming a delegated entity, and yearly thereafter (by December 31 of the year). The MOC training includes information on:

  • Additional SNP benefits
  • Health Risk Assessment (HRA)
  • Provider network
  • Care transitions
  • Individual care plans (ICP)
  • Quality improvement program
  • Case management
  • ICT
  • Description of the SNP population
  • Goals of the MOC
  • Person-centered planning process

Home Based Palliative Care (HBPC) Program (Health Net Care Connections)

June 11, 2020, 12:00 p.m. – 1:00 p.m. PT
June 16, 2020, 12:00 p.m. – 1:00 p.m. PT

Home Based Palliative Care (PDF)

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Heart Failure

June 18, 2020, 12:00 p.m. – 1:00 p.m. PT
June 23, 2020, 8:00 a.m. – 9:00 a.m. PT

Heart Failure (PDF)

  • Heart Failure Definitions
  • Diagnosis
  • Classification
  • Non-Medication Treatment
  • Guideline Directed Medication Therapy (GDMT)
  • Advanced Heart Failure
  • Heart Failure Improvement Project
  • Resources

Take Steps to Reduce and Manage Implicit Bias Webinar

July 29, 2020, 12:00 p.m. – 2:00 p.m. PT
August 7, 2020, 12:00 p.m. – 2:00 p.m. PT

Part 1:

  • Definition, cause, and impact of implicit bias
  • How implicit bias looks in a healthcare setting
  • How implicit bias can be reduced/managed at the individual level and in a healthcare setting
  • Q&A

Part 2:

  • Deeper dive into implicit bias
  • How to implement Dr. Marks' five promising practices for managing/reducing personal bias
  • NTIRE's AAA model—Assessment, Awareness, Action, an evidence-based approach to improving diversity, equity, and inclusion
  • Q&A

Consumer Assessment of Healthcare Providers and Systems Survey Webinar for All Participating Providers

August 11, 2020, 10:00 a.m. – 11:00 a.m PT
August 12, 2020, 1:00 p.m. – 2:00 p.m. PT

  • Introduction to the CAHPS Survey
  • CAHPS Timeline
  • Provider-Influenced Measures
  • CAHPS Questions
  • Communication Skills

Special Needs and Cultural Competency

October 14, 2020, 9:00 a.m. – 10:00 a.m PT & 12:00 p.m. – 1:00 p.m. PT

  • Core concepts of the Olmstead Decision
  • Health Education
  • Person-centered planning process
  • Cultural competency
  • Health, safety, and welfare education
  • Wellness principles
  • Cultural and cognitive competence
  • Independent living
  • Disability sensitivity
  • Linguistics

Home Based Palliative Care (HBPC) Program (Health Net Care Connections)

October 6, 2020, 12:00 p.m. – 1:00 p.m. PT
October 20, 2020, 12:00 p.m. – 1:00 p.m. PT

Home Based Palliative Care (PDF)

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Health Net's Encounters Webinars for All Providers

The Encounters webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services by sending the needed Encounters data.

July 10, 2019, 1:00 p.m. - 2:00 p.m.
July 17, 2019, 9:00 a.m. - 10:00 a.m.
July 23, 2019, 2:00 p.m. - 3:00 p.m.

Health Net's Encounters Webinars for All Providers (PDF)

During the webinar, we will be covering the following key topics:

  • The Importance of Encounters
  • Differences Between Encounters and Claims
  • How Health Net Receives Encounters and How to Determine Whether All data Was Received by Health Net
  • How to Correct Common Encounters Errors
  • The Key Performance Indicators for Encounters

Understanding Encounters Performance Reports


Consumer Assessment of Healthcare Providers and Systems Survey Webinar for All Participating Providers

August 20, 2018 10:00 a.m. - 11:00 a.m.
August 22, 2018 1:00 p.m. - 2:00 p.m.

Consumer Assessment of Healthcare Providers and Systems Survey (PDF)

  • Introduction to the CAHPS Survey
  • CAHPS Timeline
  • Provider-Influenced Measures
  • CAHPS Questions
  • Communication Skills

Health Net's Partners In Performance webinar focusing on Encounters

August 27, 2019, 9:00 a.m. - 10:00 a.m.

Health Net's Partners In Performance webinar focusing on Encounters (PDF)

The Encounters webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services by sending the needed Encounters data.

During the webinar, we will be covering the following key topics:

  • The Importance of Encounters
  • Differences Between Encounters and Claims
  • How Health Net Receives Encounters and How to Determine Whether All data Was Received by Health Net
  • How to Correct Common Encounters Errors
  • The Key Performance Indicators for Encounters
  • Understanding Encounters Performance Reports

Health Net's Heart Failure Webinar

October 3, 10, 2019, 11:00 a.m. - 12:00 p.m.
October 15, 2019, 10:30 a.m. - 11:30 a.m.

Health Net's Heart Failure Webinar (PDF)

The Heart Failure (HF) webinars are a Review of Management Guidelines and Improvement webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services.

During the webinar, we will be covering the following key topics:

  • Heart Failure Definitions
  • Diagnosis
  • Classification
  • Non-medication treatment
  • Guideline Directed Medication
  • Therapy (GDMT)
  • Advanced heart failure
  • Hearth Failure improvement project
  • Resources
  • Questions and post-test

Home Based Palliative Care (HBPC) Program (Health Net Care Connections™)

October 11, 2019, 3:00 p.m. - 4:00 p.m.
October 14, 2019, 10:00 a.m. - 11:00 a.m.

Home Based Palliative Care Program (PDF)

The Health Net Care Connections™ webinars will be focusing on what palliative services are provided, how to make referrals, and how Health Net Care Connections™ is coordinated with existing services.

During the webinar, we will be covering the following key topics:

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Health Net's Asthma Webinar

October 18, 29, 2019, 12:00 p.m. - 1:00 p.m
November 12, 2019, 12:00 p.m. - 1:00 p.m.

Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience. The Asthma webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services.

What topics will the webinars cover?

  • Basics of asthma
  • What is asthma?
  • Triggers of exacerbation
  • Symptoms of exacerbation
  • Asthma action plan
  • Types of medication
  • Environmental control

Managing Chronic Care through Health Literacy

October 30, 2019, 12:00 p.m. - 1:00 p.m.

Managing Chronic Care through Health Literacy (PDF)

As part of our commitment to support physicians and their staff in delivering quality care to our members, Health Net is presenting this webinar on Health Literacy. Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience.

What topics will the webinars cover?

  • How to identify patients who are at risk for low health literacy
  • Low literacy strategies that could be used to support patients with chronic conditions
  • Resources to assist patients with low health literacy

Health Net for a Partners in Performance webinar focusing on: Continuity of Care (COC) and Long-Term Services and Support (LTSS)

November 20, 2019, 3:00 p.m. - 4:00 p.m.

COC and LTSS (PDF)

The Health Net Partners in Performance webinars are conducted on a regular basis to facilitate performance messaging from Health Net's internal resource teams to PPG leadership and select staff. As part of our commitment to support providers in delivering quality care to our members, this quarter's webinar will be focusing on Continuity of Care (COC) and Long-Term Services and Support (LTSS). Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience. We have created this webinar to meet your needs.

What topics will the webinars cover?

  • PPG Responsibilities for COC
  • Members' Right to Request COC
  • COC Eligible Conditions
  • COC Criteria
  • COC Exclusions
  • PPG Responsibility for COC when the PPG makes changes to your network
  • Community-Based Adult Services (CBAS)
  • In-Home Supportive Services (IHSS)
  • Multipurpose Senior Services Program (MSSP)
  • Skilled Nursing Facilities (SNF)
  • Contact Information

CMC - Special Needs and Cultural Competency Training

December 10, 2019, 9:00 a.m. - 10:00 a.m. or 12:00 p.m. - 1:00 p.m.

As part of our commitment to support physicians and their staff in delivering quality care to our members, Health Net is presenting this webinar on Special Needs and Cultural Competency Training. Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members’ health care experience.

What topics will the webinars cover?

  • Cultural Competency
  • Health, Safety, and Welfare Education—Abuse and Neglect
  • Disability Sensitivity Training
  • Linguistics
  • Cultural Competence and Cognitive Competence
  • Core Concepts of the Olmstead Decision (Least Restrictive Setting)
  • Wellness Principles

The above calendar topics are subject to change and will be announced in the invitation or during the webinar.

Last Updated: 09/28/2021