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Provider Webinar Information and Training Materials

For questions please email Partners In Performance.

When you download the materials for a previous webinar, you will download a zip file. Once you open the zip file, the first document is the presentation. All other files are linked within the presentation.

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COVID-19 Vaccine(s) Information And Health Plan Updates Training

January 29, 2021, 9:00 a.m. – 10:30 a.m. PT
February 4, 2021, 12:00 p.m. – 1:30 p.m. PT
February 23, 2021, 12:00 p.m. – 1:30 p.m. PT
March 11, 2021, 2:00 p.m. – 3:30 p.m. PT
March 23, 2021, 12:00 p.m. – 1:30 p.m. PT
April 14, 2021, 2:00 p.m. – 3:30 p.m. PT
April 27, 2021, 12:00 p.m. – 1:30 p.m. PT

Register for webinar

Who should attend?

All providers and office staff are encouraged to attend an upcoming training to learn more about the COVID-19 vaccine(s), best practices, how to address vaccine hesitance and more.

About the webinar:

The COVID-19 Vaccine(s) & Health Plan Updates Trainings will help answer common questions that providers may have, such as how to address vaccine hesitancy and billing.

What topics will the webinar cover?

  • COVID-19 Vaccines
    • Provider Selection
    • State and Federal Programs
    • Approach to Mass Vaccination
  • Vaccine Best Practice
    • Administration
    • Documentation
    • Adverse Event Notification
  • Vaccine Hesitancy
    • Communication Strategy
    • Key Points on Communicating About the COVID-19 Vaccine
  • Health Plan Updates
    • HEDIS Medical Record Collection
    • State Minimum Performance Measures Released
    • Supplemental Data: Claims and Encounters

After attending the webinar, we will send a copy of the material presented and additional resources.


Coordinating Care for better Mental Health

January 22, 2021, 2:00 p.m. – 3:00 a.m. PT - Register for webinar
January 29, 2021, 2:00 p.m. – 3:00 p.m. PT - Register for webinar

Who should attend?

  • All providers are encouraged to attend.
  • Providers who encounter or manage patients with behavioral health concerns or conditions will benefit from this webinar.

About the webinar:

  • Coordinating care between medical and behavioral healthcare providers is critical to improving health outcomes.
  • Learn more about your role in coordinating care for patients with behavioral health conditions and ways to improve information exchange and communication with behavioral health providers.

Take Steps to Reduce and Manage Implicit Bias Webinar*

Join the FREE two-part virtual training series and earn up to 4 CME/CE credits!**

  • Part 1: Awareness
  • Part 2: Mitigation
    (Part 2 is offered to those who complete the part 1 session. After you complete part 1, you will receive a registration link for part 2.)
    • March 16, 2021, 10 a.m. - 12:00 p.m. PT
    • March 24, 2021, 12:00 p.m. – 2:00 p.m. PT

Who should attend?

Clinical providers are encouraged to attend. (MDs, DOs, PAs, PsyDs, PhDs, PharmDs, NPs, RNs, LCSWs and others)

About the webinar:

Every person is entitled to dignity and respect. Learn more about implicit (unconscious) bias, a key cause that drives health disparities in communities of color. The two-part series will provide insight on ways to improve diversity and equity in the health care setting. Each session is two hours.

What topics will the webinar cover?

  • Definition, cause and impact of implicit bias.
  • Implicit bias in the health care setting.
  • Tools to reduce and manage implicit bias.
  • The National Training Institute on Race and Equity (NTIRE).
  • Assessment, Awareness and Action model – an evidence-based approach to improving diversity, equity and inclusion.

Presented by:

Dr. Bryant T. Marks, Sr., Founder and Chief Equity Officer of NTIRE

* This webinar is presented in partnership with L.A. Care.
**This continuing medical education (CME)/continuing education (CE) activity has been planned, developed and implemented in accordance with the accreditation requirements, standards and policies of the California Medical Association (CMA). This is a jointly provided CME activity by L.A. Care Health Plan and Health Net. L.A. Care Health Plan is accredited with commendation by the California Medical Association (CMA) to provide continuing medical education activities for physicians. L.A. Care Health Plan designated this online educational activity for a maximum of 2 AMA PRA Category 1 Credits™ per training session™.


COZEVA® 101 webinars

When?

Webinars are held every week on alternating Wednesdays and Fridays. Register for webinar.

Who should attend?

All providers and staff that lead quality improvement efforts at the practice are welcome to attend the COZEVA® webinars. Webinars will review the core functionalities of the platform and various workflows that support performance improvement. (*Exclusion – Providers currently using another endorsed product from Health Net or California Health & Wellness Plan, such as Interpreta.).

About the webinar:

COZEVA® is a best-in-class reporting and analytics platform that displays performance in clinical quality and risk measures. The Platform gathers data from multiple sources and provides insights into opportunities to address care gaps and improve performance -- all at no cost to you. To learn more about COZEVA®, use this information flyer for PCPs and use this information flyer for PPGs

Health Net Accessibility and Accommodation webinar focusing on the Physical Accessibility Review Survey (PARS)

Feb 26, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Health Net Accessibility and Accommodation – Webinar Recording
Health Net Accessibility and Accommodation (PDF)

  • The webinar included a review of the current mandated statewide Physical Accessibility Review Survey (PARS).
  • This survey is used to identify potential accessibility barriers to providers' offices, clinics, and other health care facilities for seniors and people with disabilities.

Long-Term Services and Supports (LTSS) & Multi-Purpose Senior Services Program (MSSP)

March 11, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

LTSS & MSSP – Webinar Recording
LTSS & MSSP (PDF)

  • Addition of LTSS and social services to contractor operations
  • How to refer a member to MSSP for assessment and eligibility determination
  • MSSP eligibility criteria
  • LTSS programs and coordination
  • Overview of the characteristics and needs of MSSP's target population

Provider Library & Operations Manual

March 17, 2020, 10:00 a.m. – 11:00 a.m. PT
March 25, 2020, 1:00 p.m. – 2:00 p.m. PT
April 2, 2020, 10:00 a.m. – 11:00 a.m. PT
April 7, 2020, 10:00 a.m. – 11:00 a.m. PT

A New, Improved Look With Minor Changes to Functions Keeps This Go-To Tool Easy to Access and Use

On April 1, 2020, the revamped Provider Library launched.

With a fresh design and clearer functions, you'll find it much easier to get around the library quickly.

  • Provider operations manuals
  • Distributed provider updates and letters
  • Forms and reference documents
  • Contacts
  • Glossary

Babylon Health

April 14, 2020, 12:00 p.m. – 1:00 p.m. PT
April 15, 2020, 7:00 a.m. – 8:00 a.m. & 4:00 p.m. – 5:00 p.m. PT
April 16, 2020, 7:00 a.m. – 8:00 a.m. & 12:00 p.m. – 1:00 p.m. PT
April 22, 2020, 7:00 a.m. – 8:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Babylon Health – Webinar Recording
Babylon Health (PDF)

  • Review Babylon Health (California Telemedicine Associates, P.C.), Health Net, and California Health Plan Wellness Plan relationship
  • Overview of Babylon Health, a leading global provider of digital and virtual healthcare solutions
  • Overview of Babylon's capabilities to help members and providers
    1. Member Journey Flow
    2. Babylon Health App sample views
    3. Outline provider opportunities to work with Babylon Health
    4. Review Babylon Health's support for providers

Dementia

April 15, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m–1:00 p.m. PT

Dementia – Webinar Recording
Dementia (PDF)

This training session includes detailed information on understanding dementia, the symptoms and progression of dementia, understanding and managing behaviors and communication problems caused by dementia, caregiver stress and its management, and community resources for enrollees and caregivers.


Model of Care (MOC)

April 28, 2020, 9:00 a.m. – 10:00 a.m. & 12:00 p.m. – 1:00 p.m. PT

Model of Care – Webinar Recording
Model of Care (PDF)

Model of Care (MOC) training is required for Special Needs Plan (SNP) participating providers and all ICT members. Training completion is required within 90 days of contracting, hiring, or becoming a delegated entity, and yearly thereafter (by December 31 of the year). The MOC training includes information on:

  • Additional SNP benefits
  • Health Risk Assessment (HRA)
  • Provider network
  • Care transitions
  • Individual care plans (ICP)
  • Quality improvement program
  • Case management
  • ICT
  • Description of the SNP population
  • Goals of the MOC
  • Person-centered planning process

Home Based Palliative Care (HBPC) Program (Health Net Care Connections)

June 11, 2020, 12:00 p.m. – 1:00 p.m. PT
June 16, 2020, 12:00 p.m. – 1:00 p.m. PT

Home Based Palliative Care (PDF)

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Heart Failure

June 18, 2020, 12:00 p.m. – 1:00 p.m. PT
June 23, 2020, 8:00 a.m. – 9:00 a.m. PT

Heart Failure (PDF)

  • Heart Failure Definitions
  • Diagnosis
  • Classification
  • Non-Medication Treatment
  • Guideline Directed Medication Therapy (GDMT)
  • Advanced Heart Failure
  • Heart Failure Improvement Project
  • Resources

Take Steps to Reduce and Manage Implicit Bias Webinar

July 29, 2020, 12:00 p.m. – 2:00 p.m. PT
August 7, 2020, 12:00 p.m. – 2:00 p.m. PT

Part 1:

  • Definition, cause, and impact of implicit bias
  • How implicit bias looks in a healthcare setting
  • How implicit bias can be reduced/managed at the individual level and in a healthcare setting
  • Q&A

Part 2:

  • Deeper dive into implicit bias
  • How to implement Dr. Marks' five promising practices for managing/reducing personal bias
  • NTIRE's AAA model—Assessment, Awareness, Action, an evidence-based approach to improving diversity, equity, and inclusion
  • Q&A

Consumer Assessment of Healthcare Providers and Systems Survey Webinar for All Participating Providers

August 11, 2020, 10:00 a.m. – 11:00 a.m PT
August 12, 2020, 1:00 p.m. – 2:00 p.m. PT

  • Introduction to the CAHPS Survey
  • CAHPS Timeline
  • Provider-Influenced Measures
  • CAHPS Questions
  • Communication Skills

Special Needs and Cultural Competency

October 14, 2020, 9:00 a.m. – 10:00 a.m PT & 12:00 p.m. – 1:00 p.m. PT

  • Core concepts of the Olmstead Decision
  • Health Education
  • Person-centered planning process
  • Cultural competency
  • Health, safety, and welfare education
  • Wellness principles
  • Cultural and cognitive competence
  • Independent living
  • Disability sensitivity
  • Linguistics

Home Based Palliative Care (HBPC) Program (Health Net Care Connections)

October 6, 2020, 12:00 p.m. – 1:00 p.m. PT
October 20, 2020, 12:00 p.m. – 1:00 p.m. PT

Home Based Palliative Care (PDF)

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Health Net's Encounters Webinars for All Providers

The Encounters webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services by sending the needed Encounters data.

July 10, 2019, 1:00 p.m. - 2:00 p.m.
July 17, 2019, 9:00 a.m. - 10:00 a.m.
July 23, 2019, 2:00 p.m. - 3:00 p.m.

Health Net's Encounters Webinars for All Providers (PDF)

During the webinar, we will be covering the following key topics:

  • The Importance of Encounters
  • Differences Between Encounters and Claims
  • How Health Net Receives Encounters and How to Determine Whether All data Was Received by Health Net
  • How to Correct Common Encounters Errors
  • The Key Performance Indicators for Encounters

Understanding Encounters Performance Reports


Consumer Assessment of Healthcare Providers and Systems Survey Webinar for All Participating Providers

August 20, 2018 10:00 a.m. - 11:00 a.m.
August 22, 2018 1:00 p.m. - 2:00 p.m.

Consumer Assessment of Healthcare Providers and Systems Survey (PDF)

  • Introduction to the CAHPS Survey
  • CAHPS Timeline
  • Provider-Influenced Measures
  • CAHPS Questions
  • Communication Skills

Health Net's Partners In Performance webinar focusing on Encounters

August 27, 2019, 9:00 a.m. - 10:00 a.m.

Health Net's Partners In Performance webinar focusing on Encounters (PDF)

The Encounters webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services by sending the needed Encounters data.

During the webinar, we will be covering the following key topics:

  • The Importance of Encounters
  • Differences Between Encounters and Claims
  • How Health Net Receives Encounters and How to Determine Whether All data Was Received by Health Net
  • How to Correct Common Encounters Errors
  • The Key Performance Indicators for Encounters
  • Understanding Encounters Performance Reports

Health Net's Heart Failure Webinar

October 3, 10, 2019, 11:00 a.m. - 12:00 p.m.
October 15, 2019, 10:30 a.m. - 11:30 a.m.

Health Net's Heart Failure Webinar (PDF)

The Heart Failure (HF) webinrs are a Review of Management Guidelines and Improvement webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services.

During the webinar, we will be covering the following key topics:

  • Heart Failure Definitions
  • Diagnosis
  • Classification
  • Non-medication treatment
  • Guideline Directed Medication
  • Therapy (GDMT)
  • Advanced heart failure
  • Hearth Failure improvement project
  • Resources
  • Questions and post-test

Home Based Palliative Care (HBPC) Program (Health Net Care Connections™)

October 11, 2019, 3:00 p.m. - 4:00 p.m.
October 14, 2019, 10:00 a.m. - 11:00 a.m.

Home Based Palliative Care Program (PDF)

The Health Net Care Connections™ webinars will be focusing on what palliative services are provided, how to make referrals, and how Health Net Care Connections™ is coordinated with existing services.

During the webinar, we will be covering the following key topics:

  • Definition of palliative care and palliative care referral criteria
  • Difference between palliative care and hospice care
  • Different models of palliative care
  • Process for making referrals
  • Coordination of services between the Health Net Care Connections™ team and the providers, the medical group, and the health plan
  • Review of case studies that demonstrate several aspects of palliative care
  • Contact numbers to reach Health Net Care Connections™ team members for questions or referrals

Health Net's Asthma Webinar

October 18, 29, 2019, 12:00 p.m. - 1:00 p.m
November 12, 2019, 12:00 p.m. - 1:00 p.m.

Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience. The Asthma webinars are designed to meet the educational needs of all physicians and staff who work with Health Net members to improve the quality of care and services.

What topics will the webinars cover?

  • Basics of asthma
  • What is asthma?
  • Triggers of exacerbation
  • Symptoms of exacerbation
  • Asthma action plan
  • Types of medication
  • Environmental control

Managing Chronic Care through Health Literacy

October 30, 2019, 12:00 p.m. - 1:00 p.m.

Managing Chronic Care through Health Literacy (PDF)

As part of our commitment to support physicians and their staff in delivering quality care to our members, Health Net is presenting this webinar on Health Literacy. Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience.

What topics will the webinars cover?

  • How to identify patients who are at risk for low health literacy
  • Low literacy strategies that could be used to support patients with chronic conditions
  • Resources to assist patients with low health literacy

Health Net for a Partners in Performance webinar focusing on: Continuity of Care (COC) and Long-Term Services and Support (LTSS)

November 20, 2019, 3:00 p.m. - 4:00 p.m.

COC and LTSS (PDF)

The Health Net Partners in Performance webinars are conducted on a regular basis to facilitate performance messaging from Health Net's internal resource teams to PPG leadership and select staff. As part of our commitment to support providers in delivering quality care to our members, this quarter's webinar will be focusing on Continuity of Care (COC) and Long-Term Services and Support (LTSS). Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members' health care experience. We have created this webinar to meet your needs.

What topics will the webinars cover?

  • PPG Responsibilities for COC
  • Members' Right to Request COC
  • COC Eligible Conditions
  • COC Criteria
  • COC Exclusions
  • PPG Responsibility for COC when the PPG makes changes to your network
  • Community-Based Adult Services (CBAS)
  • In-Home Supportive Services (IHSS)
  • Multipurpose Senior Services Program (MSSP)
  • Skilled Nursing Facilities (SNF)
  • Contact Information

CMC - Special Needs and Cultural Competency Training

December 10, 2019, 9:00 a.m. - 10:00 a.m. or 12:00 p.m. - 1:00 p.m.

As part of our commitment to support physicians and their staff in delivering quality care to our members, Health Net is presenting this webinar on Special Needs and Cultural Competency Training. Health Net recognizes the importance of partnering with providers in order to continuously focus on and improve our members’ health care experience.

What topics will the webinars cover?

  • Cultural Competency
  • Health, Safety, and Welfare Education—Abuse and Neglect
  • Disability Sensitivity Training
  • Linguistics
  • Cultural Competence and Cognitive Competence
  • Core Concepts of the Olmstead Decision (Least Restrictive Setting)
  • Wellness Principles

The above calendar topics are subject to change and will be announced in the invitation or during the webinar.

Last Updated: 01/28/2021