Improve Your Health and Well-Being with Enhanced Care Management (ECM)
Extra Services To Help You Get The Care You Need To Stay Healthy
A Whole-Person Approach To Care
Enhanced Care Management (ECM) helps to manage your care and connect you to healthcare and social services at no cost to you. These services are available to Medi-Cal members of all ages.
Through ECM, you will have a care team and your own ECM lead care manager to be your main point of contact when you need help. For children and youth with Medi-Cal coverage, the care team partners with parents or guardians to help the member get the help they need.
If you or your child qualify, ECM offers services that can help you with your health and well-being to:
ECM is for Medi-Cal Managed Care Health Plan Members
You must be enrolled in a Medi-Cal health plan to access ECM services. If you need help enrolling into a Medi-Cal health plan, you can call the State's Medi-Cal Health Care Options at 800-430-4263.
Stay engaged in your care
Your ECM lead care manager and care team will help you focus on your health. They will also ensure you get the services and support you need. Your care team will meet you where you live, where you get services or where you feel most at ease.
Talk about your needs and help create a care plan
You and your care team will make your own care plan that can cover:
- Behavioral health needs
- Food and housing services
- Non-health services like job training and more
Help you connect with your doctors
Your care team includes a lead care manager who helps you follow the care plan that you helped design. This person can help you:
- Schedule appointments
- Check prescriptions
- Apply for services and more
Learn the best way to better support your health
You, your caregivers, your family and other loved ones can learn about the best ways for you to take care of your health.
Move you safely from one care setting to another
Your care team will help you move from the hospital to a center for assisted living.
Learn how to get help from ECM programs
- Enhanced Care Management Member Guide – English (PDF)
- Enhanced Care Management Member Guide – En Español (Spanish) (PDF)
- Enhanced Care Management Member Guide – Arabic (PDF)
- Enhanced Care Management Member Guide – Armenian (PDF)
- Enhanced Care Management Member Guide – Cambodian (PDF)
- Enhanced Care Management Member Guide – Chinese (Simplified) (PDF)
- Enhanced Care Management Member Guide – Chinese (Traditional) (PDF)
- Enhanced Care Management Member Guide – Farsi (PDF)
- Enhanced Care Management Member Guide – Hmong (PDF)
- Enhanced Care Management Member Guide – Korean (PDF)
- Enhanced Care Management Member Guide – Russian (PDF)
- Enhanced Care Management Member Guide – Tagalog (PDF)
- Enhanced Care Management Member Guide – Vietnamese (PDF)
- Call Health Net at 1-800-675-6110 (TTY: 711) 24 hours a day, 7 days a week.
- A local ECM provider may contact you.
- Ask your doctor or clinic about ECM.
- Call ECM providers directly by using Find a Provider tool.