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Coronavirus: Updates on What's Covered & More

Symptoms, Testing and Treatment

What is the coronavirus?

COVID-19 is a disease that affects breathing. It's caused by a new virus called a coronavirus, which can spread from person to person. People of all ages can get infected. Older adults and people with pre-existing medical conditions may be more likely to become gravely ill if infected. Medical conditions that include:

  • chronic obstructive pulmonary disease,
  • cancer,
  • obesity,
  • diabetes,
  • and heart disease.

The number of cases continue to increase throughout the nation and around the world.

Protect yourself and your community

We all have a role to play to help protect our families and community from the spread of COVID-19. You can follow these tips to prevent getting the virus:

  • Wear a mask.
  • Stay six feet apart from others.
  • Avoid crowds.
  • Wash your hands often – at least 20 seconds each time.
  • If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Get a flu vaccine.

What is the COVID-19 vaccine?

A COVID-19 vaccine gives you the best chance of protecting yourself and your loved ones from getting COVID-19 symptoms and health problems in the future. All authorized vaccines at this time are given in two doses with a few weeks between each shot. After your first shot, you will get a card that reminds you not to forget your second shot. It's important to get both doses of the same vaccine.

Updated 4/1/21: When can I get the vaccine?

California is giving the vaccine to different groups of people in a phased approach. Visit Vaccinate All 58 for more information.


  • People 65 and older
  • Sector groups:
    • Health care workers
    • Long-term care residents
    • Education and childcare
    • Emergency services
    • Food and farming
    • People 16 and older at higher risk


  • People 50 and older


  • People 16 and older

Vaccination of people younger than 16 will start as soon as the COVID-19 vaccines are approved for them.

You can sign up at MyTurn or call (833) 422-4255 (Monday-Friday 8:00 a.m. to 8:00 p.m., Saturday-Sunday 8:00 a.m. to 5:00 p.m.) to see if it's your turn to get the COVID-19 vaccine. If you are not listed to get the vaccine at this time, you can sign up to get an alert when it's your turn.

How can I protect myself from COVID-19 until a vaccine is available to me?

We all have a role to play to help keep our families and community safe from the spread of COVID-19. Follow these tips to help prevent yourself and others from getting sick:

  • Wear a mask.
  • Stay six feet apart from others.
  • Avoid crowds.
  • Wash your hands often – at least 20 seconds each time.
  • If soap and water are not available, using a hand sanitizer with at least 60% alcohol.
  • Get a flu vaccine.

Where can I get the vaccine?

There will be a short supply of vaccine at first, but California expects supplies to increase over time. Check these options to find a vaccination site when you are able to get the vaccine:

  • Contact your doctor or pharmacist.
  • Reach out to your county public health department.
  • Visit MyTurn or call (833) 422-4255 (Monday-Friday 8:00 a.m. to 8:00 p.m., Saturday-Sunday 8:00 a.m. to 5:00 p.m.)
  • Check VaccinateCA

Is the vaccine safe?

The safety of the COVID-19 vaccine is the main focus! The U.S. Food and Drug Administration (FDA) takes care to review all safety data from clinical trials. They then approve emergency vaccine use only when the expected benefits outweigh potential risks. Scientists tested COVID-19 vaccines across many diverse backgrounds. This helped to ensure the vaccines meet safety standards.

How will safety be tracked once a COVID-19 vaccine is made available to the public?

After a vaccine is authorized for use through the EUA, scientists and health professionals will keep tracking its use. Health care providers are required to report certain adverse events after vaccination to the Vaccine Adverse Event Reporting System (VAERS). When you receive your vaccine, you will also receive an information sheet. The sheet lets you know how to enroll in a program called v-safe. V-safe allows you to report problems or adverse reactions you have after getting a COVID-19 vaccine. Your report will go to the Centers for Disease Control (CDC). Plus, the FDA and CDC will keep tracking the safety of COVID-19 vaccines. They want to make sure that even very rare side effects are found as early as can be.

Is there a way I can I track my COVID-19 vaccinations on my phone?

V-safe is a smartphone-based tool. It uses texts and web surveys to provide customized health check-ins after you receive a COVID-19 vaccination. Visit v-safe to register! Through v-safe, you can quickly tell the CDC if you have any side effects after getting your COVID-19 vaccine. As a result of how you answered, someone from the CDC may call to check on you and get more information. V-safe will also remind you to get your second COVID-19 vaccine dose if you need one.

Will there be any side effects when I get the vaccine?

You may have soreness, swelling and redness around the point of where the shot was given. You could also develop fatigue, headache, body aches, chills or fever. Some people have nausea, vomiting or diarrhea. These reactions are normal. The side effects occur as your body begins to build immunity to help fight off future COVID-19 exposures. It is important to know that you cannot get COVID-19 from the vaccine. The vaccines in use today and the others that are being made do not contain a live virus.

Will there be any long-term side effects from contracting COVID-19?

COVID-19 vaccines are being tested in large clinical trials to assess their safety. But it does take time, and more people will need to get a vaccine before we learn about any rare or long-term side effects. That is why safety tracking will continue. The CDC has a separate group of experts that reviews all the safety data. And, they provide regular safety updates. If a safety issue is found, quick action will be taken to see if the issue is linked to the COVID-19 vaccine. Also, steps will be taken to plot the best course of action.

How effective is the COVID-19 vaccine?

Moderna and Pfizer/BioNTech vaccines are 94-95% effective in keeping people from developing COVID-19 symptoms.

Does the COVID-19 vaccine protect against recent variants?

Yes. Pfizer/BioNTech and Moderna's COVID-19 vaccines have some effect against some strains of SARS-CoV-2 found in the UK (B.1.1.7) and South Africa (B.1.351) to date.

Am I required to get my COVID-19 vaccine?

No. But getting your COVID-19 vaccine will give you the best chance to protect yourself and your loved ones from getting COVID-19 symptoms. It can also help prevent any COVID-19 health problems in the future.

Can I choose which COVID-19 vaccine to take?

All authorized COVID 19 vaccines are safe and effective. Due to short vaccine supplies, it is best to get the vaccine that is available to you. If the vaccine requires two doses, make sure that your second dose matches the vaccine you received during your first dose.

I already had COVID-19. Should I still get the vaccine?

Even if you have had COVID-19, you should still get the vaccine. There's a chance you can contract COVID-19 more than once, so getting the vaccine is a safe choice.

How long does the vaccine immunity last?

It takes time for the body to build immunity after any vaccination. The Pfizer/BioNTech and Moderna COVID-19 vaccines require two doses. They provide the best protection one-to-two weeks after the second dose. Getting a COVID-19 vaccine will offer natural immunity. But, as of now, scientists do not know how long this protection will last.

Will I test positive for COVID-19 after being vaccinated?

No. The vaccine will not cause you to test positive for COVID-19. It may cause you to test positive for antibody tests. This is because the vaccine helps build antibodies to the virus.

If I have a food or medication allergy, should I worry about an allergic reaction to the vaccine?

Having an allergy to food or medicines does not mean you are at a higher risk of having an allergic reaction to the COVID-19 vaccine. Both the Pfizer/BioNTech and Moderna vaccines do not contain eggs, preservatives, or latex. Consult your doctor before getting a vaccine if you have severe allergies. If you have been told to carry an epinephrine auto-injector for any reason, continue to do so – most notably when you get a vaccine. The CDC suggests a period of 15 minutes for everyone getting a vaccine to be observed. This 15-minute period increases to 30 minutes for those with a history of having allergic reactions.

Who should not get vaccinated?

A few groups should not get the vaccine, and some others should consult with their doctor.

People who should not get the COVID-19 vaccine include:

  • People with a severe allergy to an mRNA vaccine component.
  • Those younger than 16 years of age (as of today vaccines are authorized only for ages 16 and older).
  • People that are isolating or are having symptoms of COVID-19. These people can get a vaccine after they have finished isolation and their symptoms have gone down.

People who may get the vaccine after thinking about the risks, benefits and talking with their doctor include

  • People with a history of severe allergy to any vaccine or injected medication.
  • People who are pregnant.
  • People who breastfeed.
  • People on blood-thinning medication.

Can pregnant or breastfeeding individuals get the vaccine?

The American College of Obstetricians and Gynecologists suggests that the COVID-19 vaccine be offered to people who are pregnant or breastfeeding. It does not require people of childbearing age to have a pregnancy test before getting the vaccine. Please consult with your doctor to see if the COVID-19 vaccine is best for you.

Can my child get the vaccine?

As of right now, the Pfizer-BioNTech vaccine is suggested for people ages 16 and older. The Moderna vaccine is suggested for those ages 18 and older.

When I get the vaccine, can I stop wearing a mask or social distancing?

No. It will take time for your body to build immunity after the vaccine. To prevent yourself from getting sick it's important to:

  • Social distance
  • Wear a mask in public
  • Avoid crowds
  • Wash hands often – at least 20 seconds each time.

Can I get the COVID-19 vaccine at the same time as another vaccine?

No. The COVID-19 vaccine should be given 14 days before or after other vaccines. At this time there is limited information on the safety of getting other vaccines at the same time as the COVID-19 vaccine.

What if I got the first dose and do not want to get the second dose?

The Pfizer/BioNTech and Moderna clinical trials were not designed to test the effect of a single dose. People involved in the studies all received two doses. It is best to get two doses to achieve the best result.

What if I missed my second dose?

If you miss your second dose appointment at 21 days (for Pfizer/BioNTech vaccine) or 28 days (for Moderna vaccine), it is OK. Those dates are the earliest you can get the second dose. It is important to get your second dose as close to those dates to get the full strength of the vaccine.

The second dose of Pfizer/BioNTech and Moderna COVID-19 vaccines may be scheduled up to six weeks (42 days) after the first dose. There is a small amount of data on how well the vaccines work when given after that time.

What is Herd Immunity?

Herd Immunity is a term used to describe when enough people within a large group have protection—either from previous infection or vaccination. The desired result is that the disease spread slows and, in time, stops. Once achieved, everyone within that group is protected, even if some people don't have any protection themselves.

What is a COVID-19 Vaccination Record Card?

A COVID-19 Vaccination Record Card is a small and handy paper card that will be given to you when you receive your first COVID-19 vaccine. This will help you keep track of when you received your first dose and when you should get your second dose. It's an easy way to help you keep track of your vaccines.

I lost my COVID-19 Vaccination Record Card. What should I do now?

If the vaccine requires two doses, people should get the same vaccine for both doses in two different visits. Call the health center or provider you received your first dose from to ask about your vaccine information. Be sure to confirm your second appointment and the place to get it.

I am due for my second dose. Can I go to any provider?

The provider should have scheduled a second appointment with you at the same place when you received the first dose. But, you can get your second dose from another provider/place. You'll need to show your COVID-19 Vaccination Record Card so the provider knows what vaccine you have received.

Do I have to pay for my vaccine? Or get prior approval?

No. The COVID-19 vaccine will be at no cost to you. You do not need to get a prior approval for your vaccine. You may be asked to provide your health insurance information for tracking data.

Do I need a doctor's script or referral prior to getting my COVID-19 vaccine at a pharmacy?

  • No, you are able to receive COVID-19 vaccination without a doctor's script or referral at any pharmacy. Follow your health plan's guidelines for where to get other non-COVID-19 vaccines.
  • You can also visit a different place for your second dose, if needed.
  • You can receive your vaccinations at any place. This includes mass vaccination centers, if/when they are open.

If I go the pharmacy, will the pharmacy bill the health plan or do I have to pay out of pocket and request to be paid back?

  • There is no cost to get the vaccine at a pharmacy.
  • The pharmacy will bill the vaccine administration fee straight to the health plan.
  • You may be asked to provide your health insurance information.

I am due for my second dose. I got my first dose from a provider who is not my PCP but I don't have their contact information. What do I do now?

The provider should have scheduled a second appointment with you at the same place when you received the first dose. But, you can get your second dose from another provider/place. You'll need to show your COVID-19 Vaccination Record Card so the provider knows what vaccine you have received.

When did the COVID-19 vaccine receive Emergency Use Authorization?

The US Food and Drug Administration (FDA) authorized the Pfizer/BioNTech COVID-19 vaccine for emergency use to prevent COVID-19 in ages 16 years and older on 12/11/2020. The Moderna COVID-19 vaccine was granted FDA approval on 12/18/2020 for use in people18 years of age and older.

I am planning to travel outside the United States. How can I get the vaccine?

When it's your turn to get the vaccine, check these options to find where to get the vaccine:

  • Contact your doctor or pharmacist.
  • Reach out to your county public health department.
  • Visit MyTurn or call call (833) 422-4255 (Monday-Friday 8:00 a.m. to 8:00 p.m., Saturday-Sunday 8:00 a.m. to 5:00 p.m.)
  • Check VaccinateCA.

Where may I receive COVID-19 testing/screenings/treatments under my plan coverage?

You can receive covered services when ordered, referred and/or performed in the In-Network places listed below:

  • Physician's/Practitioner's Office
  • Independent Laboratory/Diagnostic Facility
  • Urgent Care Center
  • Emergency Department

Services include:

  • Medically-required COVID-19 diagnostic testing.
  • Medical screenings and/or treatment.
  • Related doctor's visit.

Unsure if you have been exposed to or are at-risk of having COVID-19? Schedule a visit with a telehealth provider. It's a good option for non-urgent care.

What are the symptoms?

Some people can have COVID-19 and be contagious without showing symptoms. People with COVID-19 symptoms have mild to severe breathing problems. Other symptoms include:

  • fever or chills
  • cough
  • shortness of breath
  • fatigue
  • body aches
  • headache
  • new loss of taste or smell
  • sore throat
  • congestion or runny nose
  • nausea or vomiting
  • diarrhea

What else causes similar symptoms?

Influenza (the flu) is another illness that affects breathing. It's caused by flu viruses (Type A and Type B). The flu is highly active in the United States during the winter months. Everyone six months of age and older should get a flu vaccine.

I may have symptoms. What do I do?

If you have been exposed or begin showing symptoms of COVID-19 or the flu, contact your health care provider or health department right away.

Will I be charged for any out-of-pocket costs for COVID-19 testing and screening?

No. We will cover medically-required COVID-19 testing and medical screenings at no charge to you. We will do this when these services are ordered and/or referred by a licensed health care provider. If relevant, your plan will waive the costs for required COVID-19 diagnostic testing along with the doctor visit. This includes:

  • copayment
  • coinsurance
  • deductible cost-sharing

If I need treatment for COVID-19, is that covered by my plan?

Yes. Any medically-required treatment linked to COVID-19 would be a covered benefit for all:

  • Medicare,
  • Cal MediConnect,
  • Medi-Cal,
  • Commercial fully-insured members

We are committed to making sure you have access to COVID-19 treatment services per federal and state law.

Is prior approval needed for COVID-19 testing, screenings and/or treatment under my plan coverage?

No. We will not require prior approval, prior notice and/or step therapy rules for:

  • Medically-required COVID-19 diagnostic testing.
  • Medical screenings.
  • Treatment when ordered and/or referred by a licensed health care provider.

Medical and Dental Visits

Which transportation services are offered to help me get my COVID-19 vaccines?

  • Call ModivCare at 1-855-253-6863 to schedule a ride to and from the vaccine appointment.
  • You may be able to get transportation help by contacting United Way-211 to access local transportation resources. This may include the Lyft Vaccine Alliance Program.

Telehealth is a phone or video visit with a doctor, nurse, or other provider. This service is open to Medi-Cal members 24 hours a day at no cost.

By using telehealth you can speak with a health care provider at a scheduled time and at a place that is safe and secure for you. (The health care provider may still decide after a telehealth visit that an office visit is needed.)

Health Net partners with Babylon Health to bring telehealth benefits to Medi-Cal members. Make a video appointment through the Babylon app and speak face-to-face with a health care provider for non-emergency issues 24 hours a day, 7 days a week. For more information visit Babylon.

Telehealth is not for emergency care. If you need emergency care call 911 or go straight to the emergency room.

To limit your risk of getting COVID-19, Health Net urges you to make use of telehealth services.

Telehealth services include:

  • Complete regular visits and check-ups.
  • Prescriptions and prescription refills.
  • Mental health visits with a behavioral health provider.
  • Help to manage chronic health conditions like diabetes.
  • Help to manage medications.
  • Medical advice about non-emergency concerns or symptoms you are having.
  • Information and answers to COVID-19 concerns.

Conditions covered include:

  • Cold, flu and fevers.
  • Ear infections.
  • Rash, skin conditions.
  • Pink eye.
  • Sinuses, allergies.
  • Behavioral health.
  • Lung infections.

Babylon is a useful way for Health Net members to get telehealth services. This service is for non-emergency medical and behavioral health issues. You will receive 24-hour access to in-network health care providers. You'll get medical advice, be diagnosed, or get a prescription by video or phone. Get more information about Babylon and other health plan services.

We will work with our members on a case-by-case basis to ensure they have access to their medications. To prepare for a state of emergency, you should have at least a one-month supply of the prescription medications you need.

Will I be able to refill my prescriptions before the refill date?

Yes, you will be able to refill your prescriptions prior to the refill date.

Many pharmacies now have drive-thru windows. A drive-thru limits coming in contact with other people who are also picking up their medications. You can also wait in your car if there is not a drive-thru option at your pharmacy.

Note: Because of COVID-19, many pharmacies are changing the hours they are open. Contact your pharmacy to confirm their business hours.

You can also use telehealth to obtain prescriptions and refills. You must make an appointment and see a telehealth doctor to get a prescription.

Visit Babylon Health to request prescriptions or refills. Or, call toll-free 1-800-475-6168 (TTY 711) between the hours of 9:00 a.m. and 9:00 p.m., 7 days a week.

If you had a change in income due to COVID-19, unemployment insurance is a resource to keep you afloat while you are looking for a new job. To learn more about unemployment insurance in California or to file a claim, click on the following links:

In March 2020, due to COVID-19, new Federal law expanded unemployment insurance. You may now be able to get unemployment insurance if any of the below is true:

  • Your employer permanently or temporarily laid you off due to COVID-19 measures.
  • Your employer reduced your work hours due to COVID-19 measures.
  • You are self-employed and have lost income due to COVID-19 measures.
  • You’re quarantined and can’t work due to COVID-19.
  • You’re unable to work due to a risk of exposure to COVID-19.
  • You can’t work because you’re caring for a family member due to COVID-19.

Adding to how you can qualify, new federal law also:

  • May increase the weekly benefit amount that states currently provide by $600, until July 31, 2020.
  • Provides an extra 13 weeks of benefits for people who are still unemployed after their state benefit period runs out.

California is providing updates on unemployment insurance changes related to COVID-19.


COVID-19 has proven how much it can impact your family, even if you aren't sick. If you need help with things like buying food, paying bills, and how to access the internet please visit Aunt Bertha to find local resources.

If you are in need of food or housing, we welcome you to use these resources:

Are there strategies for coping with the COVID-19 outbreak?

Worry and stress can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 cases are growing is natural. So is concern about the continued spread of the disease. Try these tips to help you cope:

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the real risk to others. People who have returned from places of ongoing spread for more than 14 days, and do not have symptoms of COVID-19, have a much lower chance of putting others at risk. Wearing masks, washing hands and social distancing help to keep the risk very low.

For more information, see the CDC's suggestions for mental health and coping during COVID-19.

Last Updated: 04/01/2021