Your Experience Matters
Your voice helps improve care
Each year, some members are asked to share feedback about their health care. This survey is called CAHPS® (Consumer Assessment of Healthcare Providers and Systems). Your answers help improve care, services, and support for you and other members.
What Is the CAHPS Survey?
CAHPS is a short survey about your care. It asks about:
- Getting care when you need it
- How well doctors talk and listen
- Help from Member Services
- Your overall experience
There are no right or wrong answers. We want to know what really happened.
Why Your Feedback Matters
Your answers help us:
- Make it easier to get appointments and services
- Help doctors explain things better
- Fix problems and improve care
- Support all members
Your answers are private.
How You May Get the Survey
If you are selected, you may get the survey by:
- Phone
The survey is sent once a year and takes about 15 minutes. Taking the survey is your choice.
Did you know?
Survey feedback helps improve access to care, member support, and information.
| Member Experience Areas | Recommended Actions |
|---|---|
| Getting Needed Care. Making it easier to get the care you need. |
|
| Getting Appointments and Care Quickly. Helping you get appointments when you need them. |
|
| Talking With Doctors. Helping doctors listen and explain things clearly. |
|
| Customer Service. Providing helpful and respectful support. |
|
| Care Coordination. Helping doctors work together and sharing information. |
|
What You Can Do
You can help by:
- Keeping your contact information up to date
- Contacting Member Services if you need help
- Taking the CAHPS survey if you get it
What to Expect
- Surveys are sent from February to May
- Not everyone gets the survey each year
- Your answers are private
Take Action
If you get the CAHPS survey, please take a few minutes to fill it out. Your feedback helps make care better for everyone.