Some Registered Users may elect to enroll in Health Net's "Electronic Document Delivery" ("EDD") program.By enrolling, you agree and acknowledge the following:
- You understand that if you enroll in electronic document delivery your consent to the terms of this "Electronic Document Delivery" section will be effective indefinitely, until you cancel electronic document delivery or it is cancelled by us. We may cancel the EDD service at any time without prior notice.
- You consent to receiving electronic delivery via www.healthnet.com, and to stop U.S. mail delivery, of the paper versions of all documents selected in your Document Delivery Preferences within your Health Net online profile. You understand that your electronic consent bears the same legal authority as your written signature and is binding by law.
- You agree to maintain a valid email address with Health Net as a condition of participating in our EDD program. Unless you have elected not to receive such notifications, Health Net will send an email to the email address you have provided to notify you when a new document is available on our site and indicate the category of document. The email will provide a link to a login page on our site's secure portal. After you log in, your specific document(s) will be displayed. If we are unable to notify you via email when a document becomes available due to a bad and/or cancelled email account, we will attempt to contact you to update your email address. If we are unable to make contact with you, we will revert your Document Delivery Preferences back to U.S. mail delivery for all document types, and send a letter notifying you of the change. You can log into www.healthnet.com and update your email address and document delivery preferences at any time.
- You acknowledge that you may obtain a paper copy of any electronic document free of charge by contacting Health Net. In addition, you understand that you may download or print a copy of any of these documents online by logging in to your account on www.healthnet.com.
- Except as otherwise provided herein, you understand that you may terminate electronic delivery for any category of documents or modify your email notification preferences at any time, free of charge, by clicking the Change Document Delivery Preferences link within your online profile and changing your document delivery choice to Mail (USPS) or by contacting Health Net. Your cancellation will be effective within a reasonable period of time after we receive it.
- For members enrolling in Health Net’s EDD program, you agree that you have full authority to accept the terms of this EDD section on behalf of each beneficiary on your plan. You also agree that each beneficiary has full authority to act individually in all matters relating to this online service.
- For Medicare Advantage Members, you acknowledge and agree that you will maintain a valid email address during the time you are enrolled in the Health Net EDD program. Health Net will notify you at your designated email address when documents are available for viewing. If you elect to receive documents via EDD, you may not opt out of receiving notifications when electronic documents become available. Should your email address become invalid or email undeliverable, delivery of the selected documents will automatically return to the standard USPS mail delivery format
- You acknowledge and agree that certain minimum hardware and software are needed to make electronic transactions, listed below. You represent that you have the necessary computer hardware and software to view, download and print any documents you have elected to receive electronically.
- To view your documents, or download or print them for future reference, you will need a browser listed in the Supported Browsers section below, as well as a printer with graphics capabilities.
- Some documents, such as EOB's and EOC's may be available online only in PDF ("Portable Document Format"). To view a PDF, you'll need Adobe Acrobat® Reader which your browser may already provide or which you may download free from Adobe's site at www.adobe.com. If you need technical assistance, you may Contact Us. Downloading may be slow depending on your Internet connection. You may want to test your connection to our site and your viewing, downloading, or printing experience before agreeing to electronic delivery.
Depending on your specific plan, some exceptions to EDD may apply. For example, as noted above, Medicare members who elect to receive documents via EDD may not opt out of receiving notifications when electronic documents become available. Members will also continue to receive hard copies of any material that are currently unavailable in electronic form and/or if for any reason the EDD is unavailable for certain Health Net plans.
The time it takes to process your change from U.S. mail delivery to electronic document delivery varies depending on the documents you select, as does the amount of time the document is available on the site. A list of common documents that may be provided via Electronic Document Delivery is below.
For Members:
- Explanation of Benefits (EOBs). When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your EOB documents become available, notifications will be sent to your email address informing you that the EOB is available for viewing on the healthnet.com website (after logging into your account). EOBs will remain on the www.healthnet.com website for up to 7 years. You may opt out of receiving such email notifications when new EOBs are available, even if you elect to receive only electronic EOBs, by changing your Delivery Preferences in your profile on the healthnet.com website. Not available to all members.
- Coverage Documents (Evidence of Coverage ("EOC"), Certificates of Insurance, Student Handbooks, Summary of Benefits and Coverage, etc.). In AZ, you can elect to receive these documents electronically. When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your EOC documents become available, notifications will be sent to your email address (unless you have elected not to receive notifications) and they will remain on our site for up to 7 years. Not available to all members.
- Billing Statements. For Individual and Family Plan ("IFP") members, you can elect to receive billing statements electronically through the healthnet.com website instead of receiving such statements via postal mail. When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your billing statements become available, notifications will be sent to your email address (unless you have elected not to receive such notifications) and they will remain on our site for up to 7 years. Not available to all members.
- Medicare Annual Notice of Change Materials (ANOCs). When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your ANOC documents become available, notifications will be sent to your email address and they will remain on our site for up to 7 years.
- Medicare Post Enrollment Materials. When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your Post Enrollment documents become available, notifications will be sent to your email address and they will remain on our site for up to 7 years.
- All Future Available Online Documents. When you select this option, we will automatically set your delivery preference to online and notify you via email as new document types become available for electronic document delivery (unless you have elected not to receive such notifications).
- Please note: Not all document types listed above may apply to your respective plan.
For Brokers:
- Commission Statements. When you select these documents, we will reflect the change to electronic delivery within 48 hours on average, although it could take longer for U.S. mail deliveries already in progress to stop. As your commission statements become available, notifications will be sent to your email address (unless you have elected not to receive such notifications) and they will remain on our site for up to 7 years.
For Employers:
- Coverage Documents (Evidence of Coverage, Certificates of Insurance, Student Handbooks, Summary of Benefits and Coverage, etc.). In CA, your member's coverage documents will be defaulted to online delivery. Members will be notified via a mailed letter when their coverage documents are available online. If you prefer to have us mail coverage documents to your members, please speak with your account representative.
- General Service Agreements (GSAs). In CA, your GSA will be available online. If you wish to have a hard copy mailed to you, please contact your account representative.
SUPPORTED BROWSERS
Our officially supported list of browsers is as follows:
- Internet Explorer 8 and above
- Firefox 15 and above
- Google Chrome 22 and above
- Safari 6 and above
Health Net makes every effort to ensure that our web site functions properly on the aforementioned browsers. All updates are tested on these browsers as well as more recent versions that are implied, but not listed, above (such as Google Chrome 40 and Internet Explorer 11). If we discover any way in which the site does not work properly on a supported browser, a high priority "fix it ticket" is created, and our web team begins work on resolving the issue immediately.
Thank you for taking the time to review this Agreement. We look forward to providing services to you.
Effective: 3/31/2015
Last Updated: 3/31/2015