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FAQ

Welcome to Health Net! California Correctional Health Care Services

Frequently Asked Questions


What if my email address changes?

Simply log in to the site and update your email address in the Manage My Account section.

What are the password requirements?

Your password must be at least 6 characters long, but not longer than 15 characters. It must contain at least 1 letter and 1 number and it must be different from your User Name. Some special characters are supported, but not all. When logging in, please note your password is case sensitive.

Why do I need a password security question?

If you forget your password, you will be asked to correctly answer your Password Security Question. We will then email you a temporary password so you can access the web site and reset your password.

What if I can't answer my password security question?

If you cannot answer your security question, please Contact Us for assistance.

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