|Open Enrollment Questions||UCWell@healthnet.com|
|Health Net's Customer Contact Center||
General benefit questions or issues:
1-800-539-4072 (English & Spanish)
1-800-995-0852 (TDD/TTY – Hearing assistance)
Send a secure message
|Mental Health & Substance Abuse Programs||
1-888-440-8225 (Optum – Non Medicare members)
1-888-935-5966 (MHN – Medicare members)
General questions or to order refills
1-888-624-1139 (English & Spanish)
1-886-236-1069 (TDD/TTY – Hearing assistance)
For new prescriptions, either you or your doctor can call FastStart:
Place refill orders online
Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS Caremark website (no additional login required).
|Call Health Net from outside the United States||
1. Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes (pdf) for a list of country access codes).
2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
|Health Net's Special Investigations Unit||
Report any fraud or suspected fraud issues. Learn more
|Decision Power support/Nurse 24SM||Log on to www.healthnet.com or refer to the back of your Health Net ID card for contact information.|
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