If you or your family member(s) are enrolling in an HMO plan and are currently receiving ongoing medical treatment, or treatment from a non-participating provider, call Health Net’s dedicated customer contact center for CalPERS members at 1-888-926-4921 as soon as possible. A representative will help you determine if you're eligible for transition-of-care assistance.
If you, or a covered family member, are currently receiving mental health services or substance abuse disorder treatment, inpatient or outpatient, please call MHN as soon as possible at 1-800-926-5108. If your current provider is not an MHN network provider, we will connect you with a care manager who will carefully review your situation and arrange for medically appropriate transition of your care to an MHN participating provider.
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