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Community Resource Center


East LA Community Resource Center


5047 East Whittier Boulevard
East Los Angeles, CA 90022
(323) 415-9120
1-877-698-7662

Hours
Monday-Friday: 8:00 a.m. to 4:30 p.m.

See our Events Calendar
English and Español (pdf)

Visit our Community Resource Center where you can find help with insurance questions and enrollment forms. Learn more about no-cost or low-cost health coverage and take part in health classes, community resources and much more.


Health Net Is In Your Neighborhood

Our Community Resource Center offers services such as:

  • Health and wellness classes for all ages based on community needs
  • Nutrition and health education classes to help you stay healthy
  • "One-Stop" shop to learn about coverage options for your entire family
  • Enrollment advice (how to enroll in a health plan)
  • Meeting space available for community use
  • Referrals (to send you) to public services

All services, health and wellness activities and educational classes offered at the Community Resource Center are free and open to the entire community. Watch this video to see what the East Los Angeles Community Resource Center can offer you and your family, and how it can positively impact your lives.

View video en Español

In addition, take a look at the list below to see what other services are offered at the Community Resource Center in East Los Angeles.

Regular Activities

Community Advisory Committee Meetings (CAC)

We invite Health Net Medi-Cal members to join us for monthly meetings. We want to hear your ideas on health care that works best for you. To join the CAC meetings call 1-800-977-6750.

DPSS - Department of Public Social Services

Staff from DPSS to help you enroll into Medi-Cal and Food Stamps every Thursday.

Fit Families for Life-Fun and Fitness Classes

Fun and lively exercise classes for all ages.

Health Care Insurance Application Assistance

Find out if you can apply for no or low-cost health, dental and vision coverage.

Health Education Materials and Classes

Attend classes and get health education materials to help you stay healthy.

Knitting Club

Make new friends and enjoy your favorite hobby with others.

Senior Day every Wednesday

Sit-Fit Fitness Class, Golden Years Karaoke, Knitting Club, Health Forum (health topics especially for seniors).

Senior Services

Health plan information, resources and fitness classes that seniors can attend. Help to enroll in Community-Based Adult Services (CBAS). CBAS helps Medi-Cal members with daily tasks that are hard to do.

Seasonal Activities

Braille Institute

Classes and screenings (tests) to help people with low vision to live life to the fullest.

Breathe LA

Provides programs to promote clean air and healthy lungs.

Fit Families for Life-Healthy Cooking Class

A class for the whole family to enjoy. The kids cut fruit themselves!

Housing Rights

L.A. Center for Law and Justice provides free legal support and education to those with low income.

Nutrition Classes

Classes to help you and your family learn how to make healthy food choices for better health. Free food samples.

Parenting Classes

Attend this one-time class on tips for caring and talking with children.

Planned Parenthood Classes

Attend no-cost weekly classes on women's health, domestic violence (abuse), prenatal care (care before giving birth) and sexual health.

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Health Net's National Medical Policies (the "Policies") are developed to assist Health Net in administering plan benefits and determining whether a particular procedure, drug, service, or supply is medically necessary. The Policies are based upon a review of the available clinical information including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the drug or device, evidence-based guidelines of governmental bodies, and evidence-based guidelines and positions of select national health professional organizations. Coverage determinations are made on a case-by-case basis and are subject to all of the terms, conditions, limitations, and exclusions of the Member's contract, including medical necessity requirements. Health Net may use the Policies to determine whether, under the facts and circumstances of a particular case, the proposed procedure, drug, service, or supply is medically necessary. The conclusion that a procedure, drug, service, or supply is medically necessary does not constitute coverage. The Member's contract defines which procedure, drug, service, or supply is covered, excluded, limited, or subject to dollar caps. The policy provides for clearly written, reasonable and current criteria that have been approved by Health Net's National Medical Advisory Council (MAC). The clinical criteria and medical policies provide guidelines for determining the medical necessity criteria for specific procedures, equipment and services. In order to be eligible, all services must be medically necessary and otherwise defined in the Member's benefits contract as described in this "Important Notice" disclaimer. In all cases, final benefit determinations are based on the applicable contract language. To the extent there are any conflicts between medical policy guidelines and applicable contract language, the contract language prevails. Medical policy is not intended to override the policy that defines the Member's benefits, nor is it intended to dictate to providers how to practice medicine.


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Policy Amendment without Notice.
Health Net reserves the right to amend the Policies without notice to providers or Members. In some states, prior notice or website posting is required before an amendment is deemed effective.


No Medical Advice.
The Policies do not constitute medical advice. Health Net does not provide or recommend treatment to Members. Members should consult with their treating physician in connection with diagnosis and treatment decisions.


No Authorization or Guarantee of Coverage.
The Policies do not constitute authorization or guarantee of coverage of any particular procedure, drug, service, or supply. Members and providers should refer to the Member contract to determine if exclusions, limitations and dollar caps apply to a particular procedure, drug, service, or supply.


Policy Limitation: Member's Contract Controls Coverage Determinations.
Statutory Notice to Members: The materials provided to you are guidelines used by this plan to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and the benefits covered under your contract. The determination of coverage for a particular procedure, drug, service, or supply is not based upon the Policies, but rather is subject to the facts of the individual clinical case, terms and conditions of the Member's contract, and requirements of applicable laws and regulations. The contract language contains specific terms and conditions, including pre-existing conditions, limitations, exclusions, benefit maximums, eligibility, and other relevant terms and conditions of coverage. In the event the Member's contract (also known as the benefit contract, coverage document, or evidence of coverage) conflicts with the Policies, the Member's contract shall govern. The Policies do not replace or amend the Member contract.


Policy Limitation: Legal and Regulatory Mandates and Requirements
The determinations of coverage for a particular procedure, drug, service, or supply is subject to applicable legal and regulatory mandates and requirements. If there is a discrepancy between the Policies and legal mandates and regulatory requirements, the requirements of law and regulation shall govern.


Reconstructive Surgery
California Health and Safety Code 1367.63 requires health care service plans to cover reconstructive surgery. "Reconstructive surgery" means surgery performed to correct or repair abnormal structures of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors, or disease to do either of the following:


1. To improve function; or
2. To create a normal appearance, to the extent possible.


Reconstructive surgery does not mean "cosmetic surgery," which is surgery performed to alter or reshape normal structures of the body in order to improve appearance.


Requests for reconstructive surgery may be denied, if the proposed procedure offers only a minimal improvement in the appearance of the enrollee, in accordance with the standard of care as practiced by physicians specializing in reconstructive surgery.


Reconstructive Surgery after Mastectomy
California Health and Safety Code 1367.6 requires treatment for breast cancer to cover prosthetic devices or reconstructive surgery to restore and achieve symmetry for the patient incident to a mastectomy. Coverage for prosthetic devices and reconstructive surgery shall be subject to the copayment, or deductible and coinsurance conditions, that are applicable to the mastectomy and all other terms and conditions applicable to other benefits. "Mastectomy" means the removal of all or part of the breast for medically necessary reasons, as determined by a licensed physician and surgeon.


Policy Limitations: Medicare and Medicaid
Policies specifically developed to assist Health Net in administering Medicare or Medicaid plan benefits and determining coverage for a particular procedure, drug, service, or supply for Medicare or Medicaid Members shall not be construed to apply to any other Health Net plans and Members. The Policies shall not be interpreted to limit the benefits afforded Medicare and Medicaid Members by law and regulation.

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