The subscriber number can be found on your Health Net Insurance card. Please enter the complete ID, including all letters and numbers. All letters must be typed as capital letters.
Health Net Mobile allows members to view plan details, provider information, a mobile ID card, utilize ProviderSearch, and Health Net contact information.
Members must be registered on healthnet.com to access:
Clicking any of these options will require the member to login to the mobile app using their healthnet.com user name and password.
Health Net Mobile will allow members to search for Providers using ProviderSearch. ProviderSearch provides a guest search and a member search. The member search will require login and will provide the most accurate search results.
Users can search for Urgent Care Facilities by sliding the indicator to “On”. When the indicator is “On” the provider name search is disabled.
Users can search by Current Location, My Address, or Zip Code.
Current location will use the phones native GPS tool to perform the search My Address or Zip Code will be pre-populated if the member is logged in.
Pre login members will need to select a plan and a medical group if the plan is CA HMO.
Search results can be displayed either in map or list view. The default view is map.
Hovering over a search result will display basic provider information: Provider Name and the medical group the doctor is affiliated with. Medical group information will only display for HMO members.
From the map view the user can:
If the user clicks the list icon (top right corner) the search results are returned in a list.
The List View will display the number of results found and indicates the number of results currently being shown. If more than 20 results are returned a “Load More Results” button will display.
The list view will:
Members can view their plan specific information.
The Plan Details section provides members information such eligibility, plan name, and effective date.
My Provider will allow a user to see provider specific information for any member on the plan.
My Provider will display the following information:
The My ID Card provides the user with a mobile ID card.
Clicking the flip icon will display the back of the card (front of the card if the member is on the back). If multiple members are on the policy the signed in user’s card will display first and the user will have the ability to scroll all cards or view a list of members to select a different card.
Health Net Mobile will provide the user with contact information and help topics.
Contact Health Net provides users with phone numbers and a mailing address for claims. Logged in members will see contact information specific to their plan. Users who access Contact Us pre-login will see region specific information.
The Contact Health Net section also provides a help section where users can find information related to frequently asked questions (FAQs).
The help section is searchable and questions are grouped by topic. To get more information on an item select the topic and then select a question: