User Agreement


1. If you are seeking medical advice for an emergency, call 911, or go directly to the closest Emergency Room.

2. This Application provides a search tool designed to locate the physicians and facilities participating in your Health Net plan's network. It will find participating physicians and facilities within 30 miles of your current location (or the Zip Code entered by you) and list them based on proximity to your current location.

3. This application may not identify every physician or facility in your network and is not an endorsement of any particular physician or facility or a particular health professional's suitability for your needs. For more information, please visit Health Net mobile help.

4. Your continued use of this Application is subject to your acceptance of the current End User License Agreement (EULA). Click the Help button above to access the current version of the EULA.

End User License Agreement

End User License Agreement terms and conditions governing download and use of mobile application.

Please read this end user license agreement terms and conditions carefully.

The following paragraphs set forth the terms and conditions (Terms) under which Health Net (alternatively referred to as us, we, our) offers you the right to download and use the application (Application). By clicking "I Agree" below or otherwise downloading or using the Application, you signify your agreement to these Terms. If you do not agree to these Terms, you may not download or use the Application.

Ownership, License and Restrictions

The Application is licensed, not sold, to you. All rights, title and interest (including all copyrights, trademarks and other intellectual property rights) in this application belong to us or our licensors. We grant you a nontransferable revocable limited license to use this Application only for your personal non-commercial use on the mobile device that you own or control. You may not sell, rent, lend, lease, redistribute, or sublicense the Application. You may not copy, reverse engineer, decompile, disassemble, modify, create derivative works or otherwise attempt to derive the source code of this Application. This Application and its content are provided by copyright under both United States and foreign laws. Any use of the Application and its content not explicitly permitted by these Terms is a breach of these Terms and may violate the law. If you violate these Terms, your permission to use this Application automatically terminates and you must immediately cease using the Application and destroy all copies, full or partial, of the Application.

Your Responsibilities as the Application User

Use of the Application requires third party services and equipment such as a compatible mobile device, internet access and a telecommunications carrier. Obtaining and maintaining the equipment and services necessary to use the Application is your responsibility. Health Net is not responsible for equipment defects, lack of service, dropped calls, or other issues arising from third party services or equipment. You are also responsible for maintaining the confidentiality of your user identification and password (if any) necessary to access the Application. You will not disclose or share your password to or with third parties or use your password for any unauthorized purpose. Any unauthorized use of your user identification or password is your responsibility. You will not use or otherwise export the Application except as authorized by these Terms, United States law and the laws of the jurisdiction in which the Application was obtained.

Disclaimer of Warranty

In using the application, you will not rely solely on any of the information contained therein or provided thereby. The information available through the application may not be accurate or up to date. This application may not provide an exhaustive list of every doctor or facility (provide) in your network, and may not be available for all Health Net health plans. This application and the information you access through the application is provided on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranty, express or implied, to the fullest extent permissible pursuant to applicable law. Health Net disclaims all express and implied warranties related to the application including, but not limited to, implied warranties for merchantability, non-infringement, and fitness for a particular purpose. Health Net cannot and does not warrant against human, services and machine errors, omission, delays, failures, interruptions or losses. Health Net cannot and does not guarantee or warrant that the application will be free of infection or viruses, worms, Trojan horses or other malicious codes. Health Net reserves the right to terminate, without notice, your use of the application at any time and for any reason. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

Under no circumstances will Health Net be liable for any harm you suffer as a result of your use of, or reliance on, this application or any information provided by the application or any medical services or advice you receive from the provider you select, nor will we be liable for any incidental, special, consequential, indirect or punitive damages whatsoever, including, without limitation, damages for medical malpractice, loss of profits, loss of data, business interruption or any other personal injury or commercial damages or losses arising out of or that result from the use of, or the inability to use, the application, regardless of the theory of liability (contract, tort or otherwise) even if we have been advised of the possibility of such damages. Your use of the application is at your own risk. Health Net cannot and does not assume any responsibility of liability for any information you submit, or your or third parties' use or misuse of information transmitted or received using the application. In no event shall Health Net's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of five dollars ($5). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

No Endorsement

Listings in this Application do not constitute an endorsement of a particular provider or their suitability for your needs. Providers are listed in geographic order based solely on proximity to the current location data reported by the device hosting the Application or the Zip Code entered by you, if you requested a search based on the Zip Code.

Location Data

In order for the Application to function properly, Health Net, the manufacturer of the mobile device, telecommunication or application providers and their partners may collect, maintain, process and use your location data, including the real-time geographic location of your mobile device. By using or activating any location-based services on your mobile device, you agree and consent to Health Net's and such parties' collection, maintenance, processing and use of your location data. Health Net does not collect location data in a form that personally identifies you. Health Net collects the minimum amount of data needed to locate providers based off of search criteria. The information Health Net collects includes current location or zip code and plan type.

Turn off Location Data

You may discontinue our access to your location data by turning off the phone's GPS (location-based) feature on your mobile device or by not using the application location-based features. Turning off or not using these features will impact the functionality of the Application. Location data provided by the Application is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to harm of any kind including death, personal injury, property or environmental damage. Use of real time route guidance is at your sole risk. Location data may not be accurate. Neither Health Net, nor its partner or service providers guarantee the availability, accuracy, completeness, reliability or timeliness of information or location displayed by the Application.

Storage of Usage Information

The Application will store information on the mobile device pertaining to your use of the Application. This information may be accessed by others who use your mobile device.

Choice of Laws, Jurisdiction, Entire Agreement

By using the Application, you expressly agree that these Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence. You expressly agree that this Application is intended for use within the United States and is not for export to any other country. You further expressly agree that exclusive jurisdiction for any dispute with Health Net in any way relating to your use of this Application is in the federal or state courts of California, (Los Angeles County), and you agree and expressly consent to the exercise of personal jurisdiction in state or federal court in the State of California, (Los Angeles County) in connection with any such dispute including any claim involving Health Net or its affiliates or content providers. If any provision of this agreement is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein. As a user of the Application, you agree to contact us prior to seeking legal recourse for any harm you believe our Application has caused you, and you agree to inform us and to give us (30) days to cure the harm before initiating any action. You also agree that you must initiate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action.


You will defend, indemnify and hold Health Net, its officers, directors, employees, agents, licensors, and vendors, harmless from and against any claims, actions or demands, liabilities and settlements including without limitations, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms, whether by act omission or negligence, including but not limited to any claims involving intellectual property, trademarks or copyrights.


We have the right, at any time and without prior written notice, to add to or modify the Terms, by amending the Terms available within the Help menu or by requesting you to accept an updated Agreement upon accessing the Application. Your access or use of the Application after the date of such amended Terms constitutes acceptance of such amended Terms.

Contact Us

If you have any questions regarding your health plan, please contact Health Net Customer Care at the number found on the back of your Health Net ID card.

For information on how to use this application, please visit Health Net mobile help.

By selecting Continue I agree that I have read and understand the User Agreement.