Next Generation Telehealth
Health Net is going beyond an on demand model by expanding access to virtual care and ongoing support for our members.
Our telehealth programs can:
- Inform: High quality information on the coronavirus, and what to do about it.
- Consult: Virtual consultations with licensed clinicians when patients need it.
- Monitor: Digital in-app monitoring with a care plan for each individual.
- Refer: Swift transfer to face-to-face and emergency care when it's needed.
- Decide: Support the decision to self-isolate with our AI Symptom Checker – 24/7 Live Chat support with coronavirus-trained professionals.
As we focus on improving care coordination and access, we hold ourselves accountable to meet the needs of the populations we serve, one member at a time.
Telehealth resource options and features*
- Virtual doctor visit by phone, web or mobile app.
- U.S. board certified doctors
- Medical advice and help about COVID-19.
- Short term prescription refills.
- Manage medical history through app.
- Available 24/7
Available through 12/30/2021
- Digital healthcare provider
- Mobile app
- Speak with a healthcare provider
- COVID-19 care assistant
- Check symptoms or find treatment services
- AI chatbot connects you with resources
- Available 24/7
Available for non-grandfathered plans effective 1/1/2021
- Licensed nurse access
- Telephone support
- Advice from anywhere
- Nurses can assess ical conditions and symptoms
- Nurses can recommend next steps for care
- Available 24/7
- Confidential online tool for managing mental and physical health
- Guided and diverse programs to help manage pain
- Access behavioral therapy and mindfulness programs
- Empowering mood tracking and stress relief activities
- Free online directory of social service organizations
- Connects people with free or reduced cost services
- Services include medical care, food or job training
- Programs are researched and verified
- Personalized by zip code searches
* Note: MinuteClinic and Teladoc may not be available with all plans, networks, and groups. See Sales Consultant or Account Manager for details.