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Medi-Cal Video Medical Appointments

Video Medical and Behavioral Health Appointments at no additional cost for Medi-Cal members

Health Net Community Solutions, Inc. (Health Net) teamed up with Babylon to give you access to telehealth care at no additional cost through the Babylon app. Know that the bond you have with your primary care provider (PCP) is important. Let them help you stay on top of your health!

If you cannot reach your doctor you can use the Babylon app to make an appointment to speak face-to-face with a health care provider for non-emergency medical or behavioral health issues. Babylon medical appointments are available 24/7. Behavioral health appointments are available weekdays from 7:00 a.m. to 7:00 p.m. (Pacific time). This means you can speak to a doctor or therapist when you need to.1 And, you can always monitor your symptoms in the app.

Download the Babylon app to get started in minutes. Register with your special member access code: HNMC.

Translation services are free of charge. Just tap Request a Translator when you book your appointment.

Babylon providers can help with:

  • Allergies
  • Anxiety and depression1
  • Rashes and pink eye
  • Upset stomachs and stomach flu2
  • Headaches and migraines
  • Fever, cold and flu
  • Cough and sore throat
  • Urgent prescriptions, if needed (limits may apply)3

And much more!

Download the App and Get Started in Minutes:

  1. Search for Babylon in the App Store or on Google Play.

    Download on Android Market   Apple Store
  2. Download the app.
    Babylon Health app logo
  3. Register yourself. To sign-up, enter your information and when prompted for a membership code enter: HNMC. (You must be 18 or older to sign up.)
  4. Add children under 18. Tap the Profiles tab and select Add Family Member.

    Note: If you are a parent or guardian setting up an account for a child under 18, you must register first and then add the child to your account. You do not have to be covered by Health Net to register your child.
  5. Schedule an appointment. Tap Book Appointment on the home page to schedule a virtual visit for you or a child.

    Note: Translation services are free of charge. Just tap Request a Translator when you book your appointment.

Health Net is happy to give you access to the Babylon app at no cost. Your health and safety are important to us, so please be safe and follow all public guidelines.

Help and support

If you need help setting up your account, please contact the Babylon support team:

Email: us-support@babylonhealth.com

Phone: 1-800-475-6168 (TTY: 711) from 9:00 a.m. to 9:00 p.m. 7 days a week.


1 Behavioral health services are open Monday-Friday 7:00 a.m. to 7:00 p.m.

2 Stomach flu also known as diarrhea.

3 Access to telehealth services does not guarantee that a prescription will be written.

Health Net Community Solutions, Inc. is a subsidiary of Health Net, LLC. Health Net is a registered service mark of Health Net, LLC. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved.

Last Updated: 08/04/2021