Skip to Main Content

Video Medical Appointments

Video Medical and Behavioral Health Appointments for Individual Family Plan members

Health Net of California, Inc. and Health Net Life Insurance (Health Net) teamed up with Babylon to give you access to telehealth care at no additional cost for most plans through the Babylon app.1 Know that the bond you have with your primary care provider (PCP) is important. Let them help you stay on top of your health!

If you cannot reach your doctor, you can use the Babylon app to make an appointment to speak face-to-face with a health care provider for non-emergency medical or behavioral health issues. Babylon medical appointments are available 24/7. Behavioral health appointments are available weekdays from 7:00 a.m. to 7:00 p.m. (Pacific time). This means you can speak to a doctor or therapist when you need to.2 And, you can always monitor your symptoms in the app.

Download the Babylon app to get started in minutes. Register with your special member access code: HNCOM.

Babylon providers can help with:

  • Allergies
  • Anxiety and Depression2
  • Rashes and pink eye
  • Upset stomach and stomach flu3
  • Headaches and migraines
  • Fever, cold and flu
  • Cough and sore throat
  • Urgent prescriptions, if needed (limits may apply)4

And much more!

Download the App and Get Started in Minutes:

  1. Search for Babylon in the App Store or on Google Play.

    Download on Android Market   Apple Store
  2. Download the app.
    Babylon Health app logo
  3. Register yourself. To sign-up, enter your information and when prompted for a membership code enter: HNCOM. (You must be 18 or older to sign up.)
  4. Add children under 18. Tap the Profiles tab and select Add Family Member.

    Note: If you are a parent or guardian setting up an account for a child under 18, you must register first and then add the child to your account. You do not have to be covered by Health Net to register your child.
  5. Schedule an appointment. Tap Book Appointment on the home page to schedule a virtual visit for you or a child.

    Note: Translation services are free of charge. Just tap Request a Translator when you book your appointment.

Your health and safety are important to us, so please be safe and follow all public guidelines.

Help and support

If you need help setting up your account, please contact the Babylon support team:

Email: us-support@babylonhealth.com

Phone: 1-800-475-6168 (TTY: 711) from 9:00 a.m. to 9:00 p.m. 7 days a week.


1 Babylon appointments are available at no cost to most Health Net members but some members may have a co-pay. Please refer to your health coverage document for more information.

2 Behavioral health services are open weekdays 7:00 a.m. to 7:00 p.m.

3 Stomach flu also known as diarrhea.

4 Access to telehealth services does not guarantee that a prescription will be written.

Health Net of California, Inc. and Health Net Life Insurance Company are subsidiaries of Health Net, LLC. Health Net is a registered service mark of Health Net, LLC. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved.

Last Updated: 08/04/2021